ServiceNow FSM

orioninnovation· Delivery
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📍 Chennai, Tamil Nadu

About this role

Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

 

Job Title: ServiceNow FSM

Location: Chennai, Tamil Nadu

Key Responsibilities

  • Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.
  • Tasks: Design and implement task management processes, ensuring timely execution and follow-up.
  • Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.
  • Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.
  • Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.
  • Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.
  • Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.
  • Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.
  • Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.
  • Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.

Key Skills:

  • 4.5+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.
  • Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.
  • Certifications: ServiceNow Certified System Administrator, FSM Implementor.

 

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Candidate Privacy Policy

Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:

  • What information we collect during our application and recruitment process and why we collect it;
  • How we handle that information; and
  • How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.

 

Frequently Asked Questions

Is the salary disclosed for the ServiceNow FSM position at orioninnovation?
The salary for this ServiceNow FSM role at orioninnovation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ServiceNow FSM position at orioninnovation located?
This ServiceNow FSM role at orioninnovation is based in Chennai, Tamil Nadu. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the ServiceNow FSM at orioninnovation belong to?
This ServiceNow FSM position is part of the Delivery department at orioninnovation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ServiceNow FSM position at orioninnovation?
Click the "Apply Now" button on this page. You will be redirected to orioninnovation's official application portal hosted on greenhouse where you can submit your application directly.
When was the ServiceNow FSM job at orioninnovation posted?
This ServiceNow FSM position at orioninnovation was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow FSM
orioninnovation
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