ServiceNow Developer

Overview

Edgewater Federal Solutions is seeking a Service Now Developer to support a major national laboratory. 

Responsibilities

• Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
• Implement and support multiple ServiceNow modules, including but not limited to Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
• Troubleshoot and resolve issues related to ServiceNow applications and workflows.
• Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
• Ensure compliance with security policies and best practices in application development.
• Provide training and support to end-users and other IT staff as needed.
• Stay current with ServiceNow platform updates, new features, and industry best practices.

Qualifications

• BS in relevant discipline plus minimum 7 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be able to obtain and maintain a DOE Security Clearance
• US Citizenship required
• Candidate can work remotely but must be willing to travel onsite as needed

Required Skills:

• Experience with Service Platform Configuration
• Proven experience implementing and supporting multiple ServiceNow modules.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes).
• Experience with ServiceNow integration techniques such as REST, SOAP, and MID Server.
• Familiarity with ITIL processes and how they relate to ServiceNow modules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Responsibilities

- Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
- Implement and support multiple ServiceNow modules, including but not limited to Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
- Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
- Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
- Troubleshoot and resolve issues related to ServiceNow applications and workflows.
- Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
- Ensure compliance with security policies and best practices in application development.
- Provide training and support to end-users and other IT staff as needed.
- Stay current with ServiceNow platform updates, new features, and industry best practices.