ServiceNow CSM/CRM Consultant

fyerx
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🌍 RemoteContract
Technology

About this role

This is a remote position.

Senior ServiceNow CSM/CRM Consultant

Job Details

  • Employment Type: Contract

  • Work Mode: Remote

  • Location: Offshore

  • Shift Timing: 12:30 PM to 9:30 PM IST (E1 Shift)

  • Total Experience Required: 8+ years

  • Relevant Experience Required: 7+ years in ServiceNow & CSM


Job Summary We are seeking a Senior ServiceNow CSM/CRM Consultant to lead implementation and enhancement projects across ServiceNow CSM and CRM modules. The ideal candidate will translate complex customer service requirements into scalable ServiceNow solutions, design core workflows, and integrate key enterprise applications.


Key Responsibilities

  • Lead implementation and enhancement projects focused on ServiceNow CSM and CRM.

  • Gather business requirements and configure Case Management, Customer/Consumer Accounts, Contacts, Users, and Assignment Rules.

  • Design customer service workflows and automation using Flow Designer and Omnichannel capabilities.

  • Configure Customer/Partner Portals, Service Catalog, Knowledge Management, SLAs, and Entitlements.

  • Build REST/SOAP integrations with CRM, ERP, and enterprise applications using IntegrationHub.

  • Configure dashboards, reports, and KPIs, and provide technical guidance to junior developers.



Requirements

Required Qualifications

  • 7+ years of hands-on experience on the ServiceNow platform with deep expertise in ServiceNow CSM.

  • Strong functional knowledge of CRM and Customer Service processes.

  • Proficiency in JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies, and UI Actions.

  • Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, and third-party integrations.

  • Strong expertise in ServiceNow data model, security, and ACLs.



Frequently Asked Questions

Is the salary disclosed for the ServiceNow CSM/CRM Consultant position at fyerx?
The salary for this ServiceNow CSM/CRM Consultant role at fyerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the ServiceNow CSM/CRM Consultant job at fyerx remote?
Yes, this ServiceNow CSM/CRM Consultant position at fyerx is remote. You can work from home or anywhere in the supported regions.
Is the ServiceNow CSM/CRM Consultant role at fyerx full-time or part-time?
This is listed as a Contract position. It is posted as a ServiceNow CSM/CRM Consultant role at fyerx.
How do I apply for the ServiceNow CSM/CRM Consultant position at fyerx?
Click the "Apply Now" button on this page. You will be redirected to fyerx's official application portal hosted on zohorecruit where you can submit your application directly.
When was the ServiceNow CSM/CRM Consultant job at fyerx posted?
This ServiceNow CSM/CRM Consultant position at fyerx was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow CSM/CRM Consultant
fyerx
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