SAP WM Senior Product Analyst
soprasteria1
ServiceNow Consultant Lead Product Analyst
soprasteria1· Engineering, Development, Applications
About this role
Company Description
About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.
Job Description
Key Responsibilities and Skills Required:
• ServiceNow Solution Consulting- Lead ServiceNow discovery workshops with business stakeholders, architects, product owners, business analysts, compliance teams, and technical teams.
• Requirement Gathering and Discovery Workshops: Understand business objectives, pain points, operational processes, and regulatory requirements, and translate them into scalable ServiceNow solutions.
• Functional and Technical Design: Own functional and technical solution design for ServiceNow CSM, ITSM, integrations, automation, Service Portal, UI Builder, Workspace, and scoped applications.
• Fit-Gap Analysis: Perform fit-gap analysis between business requirements and ServiceNow out-of-the-box capabilities, especially across CSM, ITSM, workflows, portals, workspaces, and integrations.
• Business Process Mapping: Convert business requirements into user stories, acceptance criteria, solution designs, development tasks, and test scenarios.
• ServiceNow Best Practice Advisory: Provide ServiceNow best-practice recommendations with focus on upgrade-safe configuration, maintainability, platform governance, and long-term scalability.
• Platform Governance and Upgrade-Safe Design: Build upgrade-safe customizations and ensure alignment with ServiceNow platform governance standards.
• User Story and Acceptance Criteria Definition: Design and enhance Service Portal widgets, themes, catalog experiences, UI Builder pages, Workspace configurations, and user-centric interfaces.
• UAT Support and Business Validation: Support UAT planning, business validation, defect triage, issue analysis, and production readiness activities.
• Client Demos and Stakeholder Communication: Work closely with client stakeholders, architects, business analysts, system administrators, testers, compliance teams, and delivery managers.
The candidate is required to have the below proficiencies:
• Advanced Proficiency in ServiceNow CSM and ITSM Platform
• Advanced Proficiency on Development and Automation of JavaScript and Glide APIs ,Business Rules, Script Includes, Client Scripts, UI Actions, ACLs. Strong understanding of Flow Designer and workflow automation, Scheduled Jobs, Events, Notifications, and Asynchronous Processing, ATF and regression testing.
• Strong hands-on REST/SOAP integrations, Integration Hub and MID Server, OAuth 2.0, JWT, SAML, SSO, and identity integrations, Enterprise system integrations, Secure development practices, GDPR, audit, data retention, RBAC, and compliance awareness.
• Advanced Technical documentation and knowledge sharing, Good Banking and Financial Services domain understanding, Financial Services Operations awareness, Agile/Scrum delivery, Release management, upgrades, cloning, and deployments.
Strong Client facing Communication Skills, Ability to lead technical and non technical stakeholders
Total Experience Expected: 08-10 years
Qualifications
BE/Btech/MCA
Additional Information
Recommended Primary Skills
ServiceNow CSM, ServiceNow ITSM, ServiceNow Solution Consulting, Requirement Gathering, Solution Design, ServiceNow Platform Development, Integrations, JavaScript, Flow Designer, Service Portal, UI Builder, Workspace
Recommended Secondary Skills
Banking/Financial Services, FSO, GDPR, Compliance, ATF, IntegrationHub, MID Server, OAuth, SAML, Agile/Scrum, UAT Support, Technical Documentation, Stakeholder Management
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Frequently Asked Questions
Is the salary disclosed for the ServiceNow Consultant Lead Product Analyst position at soprasteria1?
The salary for this ServiceNow Consultant Lead Product Analyst role at soprasteria1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ServiceNow Consultant Lead Product Analyst position at soprasteria1 located?
This ServiceNow Consultant Lead Product Analyst role at soprasteria1 is based in in, Noida, Uttar Pradesh, Noida, Uttar Pradesh, , India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ServiceNow Consultant Lead Product Analyst role at soprasteria1 full-time or part-time?
This is listed as a Full time position. It is posted as a ServiceNow Consultant Lead Product Analyst role in the Engineering, Development, Applications department at soprasteria1.
Which team or department does the ServiceNow Consultant Lead Product Analyst at soprasteria1 belong to?
This ServiceNow Consultant Lead Product Analyst position is part of the Engineering, Development, Applications department at soprasteria1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ServiceNow Consultant Lead Product Analyst position at soprasteria1?
Click the "Apply Now" button on this page. You will be redirected to soprasteria1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the ServiceNow Consultant Lead Product Analyst job at soprasteria1 posted?
This ServiceNow Consultant Lead Product Analyst position at soprasteria1 was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow Consultant Lead Product Analyst
soprasteria1
You'll be redirected to soprasteria1's official application page on SmartRecruiters.