Servicenow Consultant

KPMG Global Services
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📍 Bangalore, Karnataka, IndiaFull time

About this role

Servicenow CMDB Specialist - Consultant

  • Responsible for designing, implementing, maintaining, and governing the ServiceNow CMDB to ensure accurate, complete, and reliable Configuration Item (CI) data. Supports ITSM, ITOM, Change, Incident, and Service Operations aligned with ITIL and CSDM best practices. 

Key Responsibilities

  • Own end-to-end CMDB lifecycle management (CI creation, updates, relationships, retirement).

  • Define and enforce CI standards, class models, naming conventions, and relationships.

  • Perform CMDB audits, reconciliation, and health monitoring.

  • Support Configuration Control Board (CCB) and change impact analysis.

  • Align CMDB with Common Service Data Model (CSDM).

CMDB Health & Data Quality

  • Maintain CMDB Health KPIs: Completeness, Correctness, Compliance.

  • Identify and fix duplicate, stale, and orphan CIs.

  • Manage CI lifecycle governance using attestation and audits.

Discovery, Service Mapping & Integrations

  • Configure and support ServiceNow Discovery and Service Mapping.

  • Manage data sources like SCCM, Intune, cloud platforms, and monitoring tools.

  • Maintain MID Servers and resolve discovery issues.

Required Skills & Experience

  • Strong hands-on experience with ServiceNow CMDB and CI Class Manager.

  • Good knowledge of ITIL Configuration Management and CSDM.

  • Experience with Discovery, Service Mapping, and integrations.

  • 3–6+ years of ServiceNow experience (role dependent).

 

 Required Skills & Experience

✅ Must-Have

  • 4–6+ years of experience as a Developer in ServiceNow
  • Hands-on exposure to: 
    • ITSM processes
    • CMDB & CSDM fundamentals
    • ITAM/ITOM concepts 

  • Strong understanding of: 

    • ITIL framework
    • ServiceNow platform capabilities

     

✅ Good-to-Have

  • Exposure to: 
    • Integration use cases (REST, APIs)
    • CMDB governance / data quality concepts
    • Reporting / dashboards

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA) & CAD
  • ITIL v4 Certification
  • ServiceNow CIS (ITSM / CMDB / ITAM)

Key Competencies

  • Strong analytical and problem-solving skills
  • Ability to work as a functional–technical bridge
  • Excellent communication & stakeholder management
  • Experience in consulting / multi-client environments

 

 

 

 

B-Tech/BCA/MCA

 

Certified Application Developer (Desired) 

Other Service-Now Certifications (Preferred)

Frequently Asked Questions

Is the salary disclosed for the Servicenow Consultant position at KPMG Global Services?
The salary for this Servicenow Consultant role at KPMG Global Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Servicenow Consultant position at KPMG Global Services located?
This Servicenow Consultant role at KPMG Global Services is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Servicenow Consultant role at KPMG Global Services full-time or part-time?
This is listed as a Full time position. It is posted as a Servicenow Consultant role at KPMG Global Services.
How do I apply for the Servicenow Consultant position at KPMG Global Services?
Click the "Apply Now" button on this page. You will be redirected to KPMG Global Services's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Servicenow Consultant job at KPMG Global Services posted?
This Servicenow Consultant position at KPMG Global Services was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Servicenow Consultant
KPMG Global Services
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