Service Technician (2 Openings)

resmed· 312 ResMed Asia Pacific Limited
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📍 Mermaid Beach, QLD, AustraliaFull time

About this role

Job Description Summary

The primary role of Technical Services is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on Resmed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.

Primary Position Objective

As a Service Technician the primary objective is to troubleshoot and resolve technical issues for all ResMed products. (sleep apnoea devices, life support ventilators and diagnostic devices).

Responsibilities and Accountabilities

  • Provide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.

  • Maintain quality documentation for repair and service activities in the in the tracking system for traceability.

  • Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.

  • Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.

  • Follow service procedures detailed in product service manuals and tech notes.

  • Support QA with investigations and provide supporting documentation as needed.

  • Works independently

  • Continually develop technical knowledge to assist support teams.

  • Timely and effective communication, documentation and reporting.

  • Focus on Business Excellence initiatives and Continuous Improvement.

Qualifications and Experience

Required

  • Professional and effective communications skills – both verbal and written.

  • Works well with computer systems and common software apps (Word, Excel, PowerPoint, Outlook etc).

Preferred

  • Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics)

  • Minimum of 2 years of related experience.

  • Demonstrated experience with repair and servicing medical equipment

Please note that this role to be based in Gold Coast, Queensland .


#LI-APAC

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

 

Frequently Asked Questions

Is the salary disclosed for the Service Technician (2 Openings) position at resmed?
The salary for this Service Technician (2 Openings) role at resmed is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Technician (2 Openings) position at resmed located?
This Service Technician (2 Openings) role at resmed is based in Mermaid Beach, QLD, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Technician (2 Openings) role at resmed full-time or part-time?
This is listed as a Full time position. It is posted as a Service Technician (2 Openings) role in the 312 ResMed Asia Pacific Limited department at resmed.
Which team or department does the Service Technician (2 Openings) at resmed belong to?
This Service Technician (2 Openings) position is part of the 312 ResMed Asia Pacific Limited department at resmed. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Technician (2 Openings) position at resmed?
Click the "Apply Now" button on this page. You will be redirected to resmed's official application portal hosted on workday where you can submit your application directly.
When was the Service Technician (2 Openings) job at resmed posted?
This Service Technician (2 Openings) position at resmed was posted on Jul 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Technician (2 Openings)
resmed
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