Service Support Manager-Earth Moving Solutions

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Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Are you seeking an entrepreneurial, empowering workplace that allows you to:
• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Support Manager. As a Service Support Manager, you will have two direct reports; the Parts Manager and the Administrative Assistant. The Service Support Manager will work hand in hand with the Service Manager (who manages the shop and yard foreman) but will report directly to the PCM and have the authority to make purchasing decisions and other business based decisions.

DUTIES AND RESPONSIBILITIES:
Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet
Schedules PM and DOT inspections on both Rental and Non-Rental Fleet (like trucks)
Performs Safety Coordinator responsibilities in regards to DOT Fleet
Manages the Parts Manager, approving parts purchasing and ordering, etc.
Conducts DOS with drivers on a monthly basis
Manages the warranty recovery process
Conducts reviews of closed work orders to ensure warranty opportunity has not been missed
Catalogs warranty parts for validation on manufacturer’s request
Maintains compliance with manufacturers issued services bulletins
Manages the customer damage process to include:
Preparing damage letters to send to customers and sending them
Maintains photographic and physical evidence relating to customer damage

Directs the supply of parts to shop mechanics, other branches and customers
Screens and prioritizes service calls to meet customer needs
Works hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory
Trains shop foreman on new equipment
Collaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment

QUALIFICATIONS:
Valid driver’s license
Extensive experience in the repair and maintenance of AWP equipment
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting and warranty management experience
Inventory and parts management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.