Service Support, Back Office
gea· VN02 GEA Vietnam Co., Ltd.
About this role
We are looking for a detail-oriented and customer-focused Service Support Executive (Back Office) to support our sales and service operations. This role plays a critical part in ensuring smooth order processing, accurate documentation, and seamless coordination between customers and internal teams. The ideal candidate is highly organized, proactive, and capable of managing multiple tasks in a fast-paced environment.
Responsibilities / Tasks
Responsibilities:
- Prepare and process sales quotations, proposals, and contracts.
- Maintain and update customer records and sales data in CRM and ERP systems (e.g., SAP).
- Track and follow up on sales orders, delivery schedules, and invoicing.
- Act as a liaison between customers and internal departments (logistics, finance, service).
- Respond to customer inquiries and provide timely updates on order status.
- Ensure all sales documentation is complete, accurate, and properly filed.
- Generate regular sales reports and assist in sales forecasting and budgeting.
- Coordinate with various departments to ensure seamless operations.
- Support the sales team with travel arrangements, meeting coordination, and event planning.
- Assist in organizing customer visits, product demos, and exhibitions.
- Other tasks assigned by Line Manager
Your Profile / Qualifications
Requirements
- Minimum 2 years of experience in Sales Administration, Customer Service, Service Support, or a related role.
- Experience working in an engineering, industrial, manufacturing, or technical business environment is preferred.
- Strong attention to detail, accuracy, and accountability in handling documentation and processes.
- Proven ability to prioritize tasks and manage multiple responsibilities effectively.
- Customer-oriented mindset with excellent problem-solving skills.
Skills & Competencies
Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Familiarity with ERP and CRM systems; SAP knowledge is an advantage.
- Strong verbal and written communication skills in English and Vietnamese.
- Excellent organizational, coordination, and interpersonal skills.
- Proactive, detail-oriented, and able to work independently as well as collaboratively within a team.
- Positive attitude with a strong commitment to customer satisfaction and operational excellence.
Did we spark your interest?
Then please click apply above to access our guided application process.
Frequently Asked Questions
Is the salary disclosed for the Service Support, Back Office position at gea?
The salary for this Service Support, Back Office role at gea is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Support, Back Office position at gea located?
This Service Support, Back Office role at gea is based in Ho Chi Minh City : 198 Nguyen Thi Minh Khai, Xuan Hoa Ward. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Support, Back Office role at gea full-time or part-time?
This is listed as a Full time position. It is posted as a Service Support, Back Office role in the VN02 GEA Vietnam Co., Ltd. department at gea.
Which team or department does the Service Support, Back Office at gea belong to?
This Service Support, Back Office position is part of the VN02 GEA Vietnam Co., Ltd. department at gea. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Support, Back Office position at gea?
Click the "Apply Now" button on this page. You will be redirected to gea's official application portal hosted on workday where you can submit your application directly.
When was the Service Support, Back Office job at gea posted?
This Service Support, Back Office position at gea was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Support, Back Office
gea
You'll be redirected to gea's official application page on Workday.