Service Supervisor
Cummins Talent Acquisition
Service Supervisor
generac· PR Middle East WLL
About this role
We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.
Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.
We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.
Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.
We are looking for a Service Supervisor who will be responsible for assisting internal and external customers, providing technical training, troubleshooting, issue resolution, repair, and sales support.
Essential Duties and Responsibilities
- Supervise and coordinate daily service activities, ensuring effective planning, execution, and completion of field service operations.
- Lead, guide, and support service engineers and technicians to ensure proper troubleshooting, repair, commissioning, and maintenance activities are carried out according to company standards.
- Provide technical support to customers, dealers, and internal teams for troubleshooting, diagnostics, and resolution of complex technical issues.
- Conduct site visits to support critical breakdowns, warranty cases, commissioning activities, and customer escalations.
- Ensure service activities are performed safely, efficiently, and in compliance with company procedures, quality standards, and safety requirements.
- Develop strong relationships with customers, dealers, and service partners by providing professional technical support and maintaining excellent communication.
- Coordinate and deliver technical training programs for customers, dealers, and service teams to improve product knowledge and service capabilities.
- Monitor warranty cases, technical complaints, and field issues, ensuring proper documentation, root cause analysis, and timely closure.
- Prepare and review service reports, inspection reports, commissioning documents, and technical feedback for internal and external stakeholders.
- Collaborate with sales, parts, engineering, and factory teams to resolve technical concerns and provide effective solutions.
- Support spare parts identification, technical recommendations, and service-related sales opportunities.
- Monitor service team performance, identify training requirements, and continuously improve technical skills and competency levels.
- Ensure proper utilization and maintenance of service tools, equipment, and company resources.
- Stay updated with new technologies, product developments, industry standards, and best practices in service management.
Minimal Qualifications
- 4+ years related experience in the role
- Technical background
- Customer service and support experience in industrial equipment or similar industries
- Customer oriented approach
Preferred Qualifications
- Excellent troubleshooting skills, ability to make independent decisions and work with minimal supervision.
- Excellent written and verbal communication skills
- Ability to present technical training content in a group setting.
Frequently Asked Questions
Is the salary disclosed for the Service Supervisor position at generac?
The salary for this Service Supervisor role at generac is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Supervisor position at generac located?
This Service Supervisor role at generac is based in Diplomatic Area, Bahrain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Supervisor role at generac full-time or part-time?
This is listed as a Full time position. It is posted as a Service Supervisor role in the PR Middle East WLL department at generac.
Which team or department does the Service Supervisor at generac belong to?
This Service Supervisor position is part of the PR Middle East WLL department at generac. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Supervisor position at generac?
Click the "Apply Now" button on this page. You will be redirected to generac's official application portal hosted on workday where you can submit your application directly.
When was the Service Supervisor job at generac posted?
This Service Supervisor position at generac was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Supervisor
generac
You'll be redirected to generac's official application page on Workday.