Automation Engineer Co-op/Intern
Nokia Corporation
Service Owner
About this role
•General:
•Manage the Service Business Continuity and SLA/KPI adherence.
•Work for Business stakeholder satisfaction for the service delivery including surveys.
•Execute quality assurance and performance of the IT service(s) according to SLA’s agreed with business. Monitors IT service delivery performance, end-to-end. Analyzes and reports deviations from SLA and proactively proposes and drives improvement actions.
Contributes solving business escalations impacting business performance and participates in RCA for critical incidents and ensure execution and completion of any improvement plans associated
•Service roadmaps and releases:
•Supports service roadmaps; documents and validates planned activities, technical releases, changes, ramp ups and –downs, and aligns them with the project roadmap, provider contracts, architectural requirements, security
•Proactively identifies and manages the dependences between services or service roadmaps and planned changes in other areas (e.g. processes)
•Manages the execution of technical releases, change management and service communication
•Service Costs:
•Monitors total service costs and is responsible for continuous service cost planning and LE accuracy. Contribute to the service cost impact analysis as part of the investment proposal / business case and actively seeks cost saving measures
•Supports the service cost impact analysis and creation of the service cost impact as part of the investment proposal / business case
•Signs off IT service cost impact analysis in IC milestone. Actively seeks for cost saving measures
•Service Enhancements:
•Approves minor service enhancements after validation with the product team, requests and related costs within available budget
•Service Catalogue and SNOW:
•Updates master data in Service Catalogue and in IT service management tooling
•Governance tool management (ServiceNow)
•SNOW Workflow maintenance of (BCA / RCA / Minor demands / UPMX)
•ASM Partner and Suppliers:
•Collaborates with respective IT suppliers
•Contributes to definition of the IT Business Service Level Agreement with the suppliers
•Facilitates the governance meetings (BSST) with the business and Service Providers
•Others:
•Monitors service license usage and needs
•Monitors service capacity and initiates needed changes
•Ensures that asset & configuration management is handled promptly with good quality
•Manage service documentation and keeping it up-to-date
•Participates in program/projects in own service area, focusing on the use phase preparation
•Capacity Management of Service (eg sizing storage and servers)
Relevant Exp 10+ years, Total exp 12+ years
Relevant Exp 10+ years, Total exp 12+ years
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Frequently Asked Questions
Is the salary disclosed for the Service Owner position at Nokia Corporation?
The salary for this Service Owner role at Nokia Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Owner position at Nokia Corporation located?
This Service Owner role at Nokia Corporation is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Owner role at Nokia Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Service Owner role at Nokia Corporation.
How do I apply for the Service Owner position at Nokia Corporation?
Click the "Apply Now" button on this page. You will be redirected to Nokia Corporation's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Service Owner job at Nokia Corporation posted?
This Service Owner position at Nokia Corporation was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Owner
Nokia Corporation
You'll be redirected to Nokia Corporation's official application page on oraclecloud.