Service Manager Mexico (Electrification)
abb· MXSIS ABB Mexico S.A. de C.V.
About this role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Manager - LATAM__
Your role and responsibilities
In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.
The work model for the role is: #LI-Hybrid
This role is contributing to the Electrification Services division in Mexico.
You will be mainly accountable for:
In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.
The work model for the role is: #LI-Hybrid
This role is contributing to the Electrification Services division in Mexico.
You will be mainly accountable for:
- Creating and driving the implementation of service strategy as a member of the management team and ensureing that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
- Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
- Ensuring customer focus, understanding of sense of urgency and care in their own area of responsibility.
- Driving, implementing, reporting and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
- Running the day-to-day service business to ensure profitable growth and improvement of service productivity.
- Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
- Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction and driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
Qualifications for the role
- Bachelors degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineer
- 8 yrs + experience in Service Business Management for Electrical Systems industry in Mexico
- Customer Service and Contract Management / Install Base Management
- Proven Team Leadership experience
- Project Management experience in Large projects (3M USD or higher) for Minning, Oil & Gas Utilities, Food & Beverage, or Building/Infrastructure industries
- Advance English required
- Cost Management and P&L
Benefits
We also offer our employees the following benefits:
- Life Insurance
- Retirement plan
- Accident Insurance
- Wellbeing program
- Dental insurance
- Flex days
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
More about us
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Frequently Asked Questions
Is the salary disclosed for the Service Manager Mexico (Electrification) position at abb?
The salary for this Service Manager Mexico (Electrification) role at abb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Manager Mexico (Electrification) position at abb located?
This Service Manager Mexico (Electrification) role at abb is based in Ciudad de Mexico, Ciudad de Mexico, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Manager Mexico (Electrification) role at abb full-time or part-time?
This is listed as a Full time position. It is posted as a Service Manager Mexico (Electrification) role in the MXSIS ABB Mexico S.A. de C.V. department at abb.
Which team or department does the Service Manager Mexico (Electrification) at abb belong to?
This Service Manager Mexico (Electrification) position is part of the MXSIS ABB Mexico S.A. de C.V. department at abb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Manager Mexico (Electrification) position at abb?
Click the "Apply Now" button on this page. You will be redirected to abb's official application portal hosted on workday where you can submit your application directly.
When was the Service Manager Mexico (Electrification) job at abb posted?
This Service Manager Mexico (Electrification) position at abb was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Manager Mexico (Electrification)
abb
You'll be redirected to abb's official application page on Workday.