Service Manager (Israel)

RateHawk· Customer Operations
Apply Now ↗
🌍 Remote📍 Armenia📍 TELECOMMUTEFull time

About this role

Join Our Team as a Service Manager at RateHawk!

Are you passionate about travel and tech? Do you speak English and Hebrew fluently? We’re looking for a Service Manager to take care of our top B2B partners in Israel. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You'll Do:

  • Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
  • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
  • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
  • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
  • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
  • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

What We're Looking For:

  • Language Skills: Advanced level of English and Hebrew – you’ll need to speak and write fluently.
  • Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
  • Quick Learner: Ability to grasp new information quickly and focus on results.
  • Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
  • Empathetic: A strong sense of empathy is essential.
  • Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

What We Offer:

  • Remote Work: Work from the comfort of your home!
  • Salary: base payment + monthly bonus.
  • Dynamic Team: Be part of a young and energetic group of specialists.
  • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Learning & Development: We support your growth through seminars, trainings, and conferences.
  • Perks: Take advantage of corporate discounts on hotels and other services.



The Process:

  • Meeting with HR: A friendly chat with our HR team.
  • One minute Internet Speed Test: Just to make sure you’re all set for remote work.
  • Meeting with Hiring Manager: Another friendly chat.
  • Interview results and offer!

Learn more about our data protection practices in our Privacy Policy:

https://emergingtravel.notion.site/recruitment-privacy-notice

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Frequently Asked Questions

Is the salary disclosed for the Service Manager (Israel) position at RateHawk?
The salary for this Service Manager (Israel) role at RateHawk is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Service Manager (Israel) job at RateHawk remote?
Yes, this Service Manager (Israel) position at RateHawk is remote, with team members based in Armenia, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Service Manager (Israel) role at RateHawk full-time or part-time?
This is listed as a Full time position. It is posted as a Service Manager (Israel) role in the Customer Operations department at RateHawk.
Which team or department does the Service Manager (Israel) at RateHawk belong to?
This Service Manager (Israel) position is part of the Customer Operations department at RateHawk. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Manager (Israel) position at RateHawk?
Click the "Apply Now" button on this page. You will be redirected to RateHawk's official application portal hosted on workable where you can submit your application directly.
When was the Service Manager (Israel) job at RateHawk posted?
This Service Manager (Israel) position at RateHawk was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Manager (Israel)
RateHawk
Apply for this role ↗

You'll be redirected to RateHawk's official application page on workable.