Charge Registered Nurse - RN
freseniusmedicalcare
Service Manager GBS ITS
freseniusmedicalcare· INSC IND GBS India
About this role
Key Responsibilities
Customer & Service Management
- Build a strong understanding of customer business needs and service requirements.
- Conduct regular service review meetings and drive stakeholder engagement.
- Manage service escalations, major incidents, and delivery issues.
- Drive service improvement initiatives to enhance customer satisfaction.
- Communicate service updates, operational changes, metrics, and improvement initiatives effectively.
- Define, monitor, and report service quality metrics and KPIs.
Technology Delivery Management
- Govern end-to-end IT service delivery across enterprise applications, cloud, SaaS, and digital platforms.
- Partner with Product Owners, DevOps, Infrastructure, Security, and Support teams to ensure reliable service delivery.
- Manage Service Catalogues, SLAs, KPIs, and operational reporting.
- Coordinate operational change requests and service transitions.
- Ensure SLA compliance and delivery performance across supported services.
Continuous Improvement & Operational Excellence
- Drive continuous improvement initiatives using operational metrics, customer feedback, and service analytics.
- Promote Agile, DevOps, Lean, and ITIL best practices.
- Support Agile, Cloud, DevOps, ITSM, and operational capability development.
- Drive service quality, governance, and operational excellence.
- Support compliance with organizational policies, audit requirements, and internal procedures.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related discipline.
- Master's degree is preferred.
Experience
- Minimum 5 years of experience in IT Service Delivery, Technology Operations, or Digital Delivery within an SSC, GCC, or BPO environment.
- Overall experience of 8+ years in technology service delivery is preferred.
- Experience working with Agile, DevOps, Cloud, and SaaS environments.
- Proven track record of delivering enterprise IT services and meeting SLA/KPI commitments.
- Experience managing enterprise stakeholders and cross-functional technology teams.
Required Skills
Functional
- IT Service Management (ITIL)
- Service Delivery Management
- Incident, Problem, Change, and Release Management
- Operational Governance
- Stakeholder Management
- Customer Relationship Management
- Continuous Improvement
- Service Excellence
Technical
- ServiceNow
- Jira
- Confluence
- Azure DevOps
- Microsoft 365
- Power BI / Dashboarding tools
Preferred Certifications
- ITIL Foundation / ITIL v4
- Scrum / Agile Certification
- SAFe Certification
- PMP
- PRINCE2
- Lean Six Sigma
Success Measures
- SLA and KPI achievement
- Customer satisfaction
- Service quality and operational stability
- Effective incident and escalation management
- Continuous improvement initiatives
- Operational efficiency
- Stakeholder satisfaction
Frequently Asked Questions
Is the salary disclosed for the Service Manager GBS ITS position at freseniusmedicalcare?
The salary for this Service Manager GBS ITS role at freseniusmedicalcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Manager GBS ITS position at freseniusmedicalcare located?
This Service Manager GBS ITS role at freseniusmedicalcare is based in Bengaluru, KA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Manager GBS ITS role at freseniusmedicalcare full-time or part-time?
This is listed as a Full time position. It is posted as a Service Manager GBS ITS role in the INSC IND GBS India department at freseniusmedicalcare.
Which team or department does the Service Manager GBS ITS at freseniusmedicalcare belong to?
This Service Manager GBS ITS position is part of the INSC IND GBS India department at freseniusmedicalcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Manager GBS ITS position at freseniusmedicalcare?
Click the "Apply Now" button on this page. You will be redirected to freseniusmedicalcare's official application portal hosted on workday where you can submit your application directly.
When was the Service Manager GBS ITS job at freseniusmedicalcare posted?
This Service Manager GBS ITS position at freseniusmedicalcare was posted on Sep 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Manager GBS ITS
freseniusmedicalcare
You'll be redirected to freseniusmedicalcare's official application page on Workday.