Service Manager
trekbikes
Service Manager
packardculliganwater· Operations Manager
About this role
SERVICE MANAGER
The Packard Culligan Water Billings, MT dealership, is looking for an exceptional Service Manager with great Technical and People skills!
Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention and assist in achieving company goals. The Service Manager leads our Service team personnel and associated residential, commercial and industrial service functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians through coaching and training of technical skills and customer service.
This is a hands-on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, and mentoring in a fast-paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!
What is the Service Manager responsible for?
- Resolving service-related problems, approving billing adjustments as necessary
- Maintaining adequate inventory to meet customer need
- Assessing equipment to maintain quality, assisting in modification when needed
- Ensure adequate after-hour response to customer emergencies
- Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
- Upholding a safe, clean work environment that is in compliance with all applicable Federal, State, and company regulations
- Providing sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
- Developing realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
- Maintaining the company’s assets (plant, fleet, equipment, and other inventory)
- Achieving planned gross margin and revenue targets
- Participating in the preparation of annual budget/plans, regularly review actual performance vs. plan, analyze variances, and take action necessary to achieve goals
- Keep their knowledge and skills current as well as that of service personnel.
What does a management role offer you?
This management role offers a base salary, as well as incentives.
We will provide opportunities for training and development coordinated through our Corporate Team for anyone transitioning into this role so that you build the necessary management skill set to perform in the role.
We offer Employees unbelievable benefits!
- Zero deductible medical plans,
- Dental and vision,
- Wellness Program with incentives,
- 401K with employer match, Tuition reimbursement, and scholarship opportunities,
- Paid time off and paid holidays
- Career advancement through training and development,
- Work-life balance
Fine Print: to be our next Service Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.
#ZR
Pay Range
$70,000—$90,000 USD
Check out all of our awesome career opportunities at Culliganwater.com/careers
The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
Frequently Asked Questions
What is the salary for the Service Manager role at packardculliganwater?
The listed salary for this Service Manager position at packardculliganwater is USD 70K–90K. This is an full-time role.
Where is the Service Manager position at packardculliganwater located?
This Service Manager role at packardculliganwater is based in Laurel, MT. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Manager at packardculliganwater belong to?
This Service Manager position is part of the Operations Manager department at packardculliganwater. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Manager position at packardculliganwater?
Click the "Apply Now" button on this page. You will be redirected to packardculliganwater's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Manager job at packardculliganwater posted?
This Service Manager position at packardculliganwater was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Manager
packardculliganwater · 💰 USD 70K–90K
You'll be redirected to packardculliganwater's official application page on Greenhouse.