Service Manager

At Flynn, it's not just a job, it's a career The Service Manager leads both office and field teams to deliver high-quality services. This role focuses on building client relationships, managing operations, and driving business growth.  Responsibilities Team Leadership & Client Development  Lead and mentor a team of office staff and field employees, ensuring alignment with company goals and service standards. Build strong relationships with existing clients and actively pursue new business opportunities. Represent the company at industry events, trade shows, and networking functions. Collaborate with the Superintendent to manage the workload, sales targets, and scheduling. Support initiatives that enhance employee engagement, recognition, and retention. Promote Flynn’s culture by modeling core values such as integrity, teamwork, and safety excellence. Operations & Project Oversight  Review and approve quotes and tenders for roofing maintenance, repairs, and upgrades. Oversee the preparation of roof reports, including photos and pricing. Manage invoicing, accounts receivable, and overall workflow using Flynn’s custom app. Monitor department financials and budgets, ensuring profitability and efficiency. Collaborate with the Superintendent to manage and update project schedules and oversee safety audits. Make strategic decisions on staffing, equipment, and fleet expansion. Requirements 5 -7 years of progressive experience in the construction industry, ideally with exposure to service roofing, facility management or building envelope management. Proven leadership and supervisory experience, with a strong ability to delegate, plan, and manage teams effectively. Demonstrate the ability to build and maintain strong client and team relationships, with a focus on service excellence and long-term growth. Entrepreneurial mindset with a proactive approach to business development and client satisfaction.  Exceptional communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with hands-on experience using industry specific tools such as Bluebeam and AutoCAD. What we Offer Competitive wages and benefits Structured bonus plan RRSP matching plan Great environment where our motto is “Flynn Family Winning Together”! On-going career development courses and programs through our in-house Flynn University