Service manager

thales· Thales Belgium S.A.
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📍 TubizeFull time

About this role

Location: Tubize, Belgium

We say HI*

*Human Intelligence – Welcome among Thales Team!

 

Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.

 

Say HI* – to your career as

 

Service Manager

At the Tubize site

 

In Tubize, you will join more than 250 colleagues recognized by domestic and international partners for expertise on products such as Radio Frequency (RF) Products, C4ISR, Crypto Global Solution, MACS (Aeronautical Intercom) and many others.

Today the Group employs more than 1,000 people across nine sites in Belgium. Discover all Thales activities in Belgium here.


Your mission

  • Lead the management of our defence and security services, ensuring high-quality service delivery aligned with industry standards. This role involves strategic oversight and client engagement to enhance operational efficiency.
  • Work closely with internal teams, clients, and partners to meet and exceed service-level agreements (SLAs) while fostering a culture of excellence.
  • Develop and maintain client relationships to understand their needs and drive satisfaction
  • Monitor and improve service performance metrics, addressing any areas of concern proactively
  • Collaborate with other departments, including sales, technical support, and project management, to align service delivery with business objectives.
  • Implement and oversee processes for incident management, problem management, and service request management to enhance service efficiency.
  • Prepare regular reports and presentations for management on service performance, challenges, and opportunities for improvement.

 

We are looking forward to

  • Civil or industrial engineer, Business School Master Degree or equivalent
  • Broad experience in internal and external projects/programs management in a high-tech and undefined
  • Previous experience in Defence & Security projects is an asset
  • Experience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL)
  • Languages: French, Dutch (professional use required for at least 1 of the 2 languages) and English required
  • Experience in contract management is required
  • Experience in customer relationship management and with subcontractor is required
  • Experience in an international company is an asset

 

Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.

 

For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “building a future we can all trust”, which was adopted in 2020.


Say HI* – Your journey to us

At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!

 

*Human Intelligence

 

#LinkedIn TAG

 

 

Frequently Asked Questions

Is the salary disclosed for the Service manager position at thales?
The salary for this Service manager role at thales is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service manager position at thales located?
This Service manager role at thales is based in Tubize. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service manager role at thales full-time or part-time?
This is listed as a Full time position. It is posted as a Service manager role in the Thales Belgium S.A. department at thales.
Which team or department does the Service manager at thales belong to?
This Service manager position is part of the Thales Belgium S.A. department at thales. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service manager position at thales?
Click the "Apply Now" button on this page. You will be redirected to thales's official application portal hosted on workday where you can submit your application directly.
When was the Service manager job at thales posted?
This Service manager position at thales was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Service manager
thales
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