Service Manager
abfacilityservice
Service Manager
abfacilityservice· Corporate - VA
About this role
About Us
AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services - helping organizations create and maintain safe, efficient, high-performing, and welcoming environments.
Position Summary
We are seeking an experienced Service Manager to oversee daily HVAC and general service scheduling, dispatching, customer communication, and technician coordination. This role will ensure service calls are properly prioritized, monitored, and completed while maintaining strong customer relationships and supporting overall service performance.
Key Responsibilities
- Manage daily HVAC and general service scheduling and dispatching.
- Serve as a primary point of contact for customers regarding service requests and scheduling.
- Build and maintain strong customer relationships.
- Coordinate technician schedules, priorities, and emergency service calls.
- Monitor open service calls to ensure timely completion and follow-up.
- Communicate service updates, delays, and scheduling changes to customers.
- Handle customer concerns and service escalations professionally.
- Work closely with the Operations Manager, technicians, dispatch, and operations teams to resolve service issues.
- Monitor technician utilization, response times, and overall service performance.
- Conduct daily reviews of technician work orders, notes, materials, and time.
Qualifications
- 5+ years of HVAC service, dispatching, or customer service experience.
- Strong communication, organizational, and problem-solving skills.
- Experience with scheduling and dispatching preferred.
- Ability to multitask and work effectively in a fast-paced environment.
- Commercial HVAC experience preferred.
Work Schedule & Location
Schedule: 5 days per week, onsite
Location: Woodbridge, VA
Frequently Asked Questions
Is the salary disclosed for the Service Manager position at abfacilityservice?
The salary for this Service Manager role at abfacilityservice is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Manager position at abfacilityservice located?
This Service Manager role at abfacilityservice is based in Woodbridge, Virginia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Manager role at abfacilityservice full-time or part-time?
This is listed as a FT EE (VA Residence) position. It is posted as a Service Manager role in the Corporate - VA department at abfacilityservice.
Which team or department does the Service Manager at abfacilityservice belong to?
This Service Manager position is part of the Corporate - VA department at abfacilityservice. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Manager position at abfacilityservice?
Click the "Apply Now" button on this page. You will be redirected to abfacilityservice's official application portal hosted on bamboohr where you can submit your application directly.
When was the Service Manager job at abfacilityservice posted?
This Service Manager position at abfacilityservice was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Manager
abfacilityservice
You'll be redirected to abfacilityservice's official application page on bamboohr.