Service Help Desk- Tier 1
About this role
Responsibilities Provide first-line IT support for incidents and service requests. Log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines. Support users with hardware, software, Microsoft 365, and basic network issues. Maintain clear ticket updates and communicate resolution status to users. Escalate complex issues to higher-level support teams when required. Maintain accurate documentation and knowledge-base records. Requirements Requirements 2–5 years of relevant Service Desk / IT Help Desk experience. Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking. Experience with IT ticketing systems and incident management. Basic understanding of ITIL and SLA processes. Strong troubleshooting, problem-solving, and customer-service skills. Good verbal and written communication skills in English; Arabic is an advantage. Benefits Long Term Project
Frequently Asked Questions
Is the salary disclosed for the Service Help Desk- Tier 1 position at madre-me?
The salary for this Service Help Desk- Tier 1 role at madre-me is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Help Desk- Tier 1 position at madre-me located?
This Service Help Desk- Tier 1 role at madre-me is based in Doha, Ad Dawhah, Qatar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Help Desk- Tier 1 role at madre-me full-time or part-time?
This is listed as a Full time position. It is posted as a Service Help Desk- Tier 1 role at madre-me.
How do I apply for the Service Help Desk- Tier 1 position at madre-me?
Click the "Apply Now" button on this page. You will be redirected to madre-me's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Service Help Desk- Tier 1 job at madre-me posted?
This Service Help Desk- Tier 1 position at madre-me was posted on Sep 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Help Desk- Tier 1
madre-me
You'll be redirected to madre-me's official application page on zohorecruit.