Service Engineer - I&S Sales

Responsibilities:  

1. Business Development

• Promote and sell shaped refractories such as MgO-C bricks and AMC bricks.  
• Promote and sell unshaped refractories including basic gunning mass, castables, DVM for tundish, and concreting materials.  
• Participate in RFQs, technical discussions, and customer trials to support business growth.  

2. Application & Performance Monitoring

• Monitor refractory performance in steel and hot metal ladles (metal zone, slag zone, bottom).  
• Oversee applications in EOF/EAF/BOF vessels.  
• Evaluate tundish working lining performance (DVM, spray mass, castable).  
• Support torpedo ladle and RH degasser refractory applications.  
• Conduct post-mortem analysis and implement life improvement initiatives.  
• Track consumption trends (kg/ton) and recommend optimization strategies.  

3. Trial Management & Technical Support

• Plan, execute, and monitor refractory trials at customer sites.  
• Coordinate installation activities including brick lining, gunning, casting, and dry-out processes.  
• Troubleshoot operational and application issue and provide corrective actions.  

4. Customer Relationship & Coordination

• Develop and maintain strong relationships with steel melting shop (SMS) operations, refractory maintenance, and procurement teams.  
• Act as a single point of contact between customers and internal technical/manufacturing teams.  
• Provide regular technical reports, performance reviews, and feedback to customers.  

5. Documentation & Reporting

• Prepare detailed trial reports, performance evaluations, and technical presentations.  
• Maintain data on lining life, refractory consumption, and cost per ton of steel.  
• Support marketing and sales teams with case studies and technical insights.

Profile/Competencies:  

Essential:

• Diploma or Graduation in Engineering (preferably Metallurgy / Ceramic / Mechanical).  
• 5–6 years of experience in steel refractory technical sales or application roles.  
• Strong knowledge of steel melting shop (SMS) refractory practices and failure mechanisms.  
• Hands-on experience in gunning, casting, and brick lining supervision.  
• Good understanding of steelmaking processes (Ladle, EOF, EAF/BOF, Tundish, RH, Torpedo).  
• Ability to analyse refractory wear patterns and recommend solutions.  
• Strong communication and technical presentation skills.  
• Proficiency in MS Excel and reporting tools.  

Preferred:

• Prior on-site experience in integrated steel plants.  
• Experience in handling customer trials and performance optimization projects.  
• Exposure to cost optimization and refractory consumption reduction initiatives.  
• Familiarity with data analysis and reporting systems.