Service Engineer
tranetechnologies
Service Engineer
zeissgroup· Carl Zeiss Co., Ltd., Taiwan
About this role
【Main Task】
• Install the tool at customer site and provide quality service to maintain tool availability.
• Technical escalation owner to HQ for tool down, performance issue and customer wish.
• Technical contact window of OEM partner/customer and manage the communication.
• Collaboration with HQ on service related documents and procedures.
• Collaboration with Application team for customer's escalation
• Support Software and Application activities
• Train field service engineers
【Specific Duties】
• Ensure the tool installation success within defined cycle time.
• Ensure effective communication and escalation for problem solving.
• Create and maintain the database of service lesson learnt and BKM.
• Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
• On-call or on-site duty for the fast response to customer's tool down escalation.
【Education】
• Master or Bachelor's degree in engineering.
【Experience】
• 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
• E-beam inspection tools service experience is required.
• Quality hands-on capabilities.
• Fluent English - TOEIC 750
• Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.
• Good internal/external communication and interpersonal skills
• High customer orientation with high flexibility and deep engagement in regard to tool service
【Other skills】
• Data analysis, report/presentation skill.
• Creative: Out-of-the-box thinker.
Your ZEISS Recruiting Team
Frequently Asked Questions
Is the salary disclosed for the Service Engineer position at zeissgroup?
The salary for this Service Engineer role at zeissgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Engineer position at zeissgroup located?
This Service Engineer role at zeissgroup is based in Hsinchu City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Engineer role at zeissgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Service Engineer role in the Carl Zeiss Co., Ltd., Taiwan department at zeissgroup.
Which team or department does the Service Engineer at zeissgroup belong to?
This Service Engineer position is part of the Carl Zeiss Co., Ltd., Taiwan department at zeissgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Engineer position at zeissgroup?
Click the "Apply Now" button on this page. You will be redirected to zeissgroup's official application portal hosted on workday where you can submit your application directly.
When was the Service Engineer job at zeissgroup posted?
This Service Engineer position at zeissgroup was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Engineer
zeissgroup
You'll be redirected to zeissgroup's official application page on Workday.