Service Desk Technician (Dentons Europe Services)
Dentons· Business Services Professionals
About this role
At Dentons Europe Services in Prague, we embrace a culture of collaboration and continuous improvement. Our team of professionals is dedicated to collaborating seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more to support legal teams in managing large volumes of data, ensuring accuracy, and enhancing the overall legal process.
Role
The Remote Service Desk Technician provides first-line technical support to users across European offices from the Prague-based Remote Service Desk. The role delivers remote troubleshooting, incident management, and service request handling within agreed SLAs, working in close cooperation with Onsite Support and L2 Service Management teams.
Responsibilities
- Provide first-line technical support, answering user queries relating to hardware and software problems.
- Log all IT incidents and service requests into the ticketing system.
- Resolve incidents and requests within agreed SLAs using remote diagnostic tools.
- Escalate complex issues to L2 Service Management with appropriate documentation and context.
- Hand over issues requiring physical intervention to Onsite Support teams.
- Cooperate with Onsite Support and L2 Service Management to ensure seamless user experience.
- Deliver excellent customer service ensuring users can continue to work with minimal disruption.
- Follow processes, policies, and best practices in all interactions.
- Document IT processes and procedures as required.
- Support workflow improvement and automation initiatives where appropriate.
- First-Line Support: Remote technical support for hardware, software, and Microsoft 365 services.
- Incident and Request Management: Logging, tracking, and resolution of IT incidents and service requests within SLA targets.
- Escalation and Handover: Timely escalation to L2 Service Management for complex issues and handover to Onsite Support for physical interventions.
- Cross-Team Cooperation: Close operational cooperation with Onsite Support and L2 Service Management to ensure seamless end-to-end service delivery.
- Process Compliance: Adherence to IT processes, policies, and best practices in all interactions.
- 25 days of vacation/year
- 3 sick days/year
- Meal lump-sum
- MultiSport card
- Multipass card
- Home Office allowance
Frequently Asked Questions
Is the salary disclosed for the Service Desk Technician (Dentons Europe Services) position at Dentons?
The salary for this Service Desk Technician (Dentons Europe Services) role at Dentons is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Technician (Dentons Europe Services) position at Dentons located?
This Service Desk Technician (Dentons Europe Services) role at Dentons is based in Prague, Prague, Czechia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Desk Technician (Dentons Europe Services) at Dentons belong to?
This Service Desk Technician (Dentons Europe Services) position is part of the Business Services Professionals department at Dentons. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Technician (Dentons Europe Services) position at Dentons?
Click the "Apply Now" button on this page. You will be redirected to Dentons's official application portal hosted on workable where you can submit your application directly.
When was the Service Desk Technician (Dentons Europe Services) job at Dentons posted?
This Service Desk Technician (Dentons Europe Services) position at Dentons was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Technician (Dentons Europe Services)
Dentons
You'll be redirected to Dentons's official application page on workable.