Service Desk Technician
applusidiada1
Service Desk Technician
About this role
Who We Are
At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same.
As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.
Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.
Why Join Us
When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.
Here, your work matters. Your ideas matter. You matter.
If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.
Come build hope. Come save lives. Come grow with us.
The Regional Service Desk Technician supports a variety of business hardware, software, services, and on-premises and cloud-based platforms in a mixed Microsoft, Mac and VMWare VDI environment. The successful Regional Service Desk Technician demonstrates a desire to continuously learn and improve while supporting Eating Recovery Center/Pathlight’s distributed staff and nationwide network of patient treatment locations to minimize disruptions to normal operations. Using excellent written and verbal communication, critical thinking and technical expertise, the Service Desk Technician will assist users at all levels of the organization by diagnosing and resolving technical issues, providing instruction on standard practices, creating new and updating existing documentation, and other duties as assigned. This role will be designated to provide scheduled onsite service and emergency site visits within a specific geograpic region.
Essential Duties:
- Provides Tier 1 level direct end-user support of essential technology and business systems, including, but not limited to, operating systems, security tools, applications, email systems, workstation, and peripheral hardware.
- Performs regularly scheduled site visits with all facilities located within the assigned region. Site reviews will include equipment environment health checks, inventory validation, asset retrieval, and deployment of new assets for special projects. The regional coordinator will also serve as the primary IT point of contact/escalation for any site-specific issues.
- Escalates and coordinates Tier 2 support incidents to System Administration team. Coordinates resolution with end users and ensure continuity of service to ERC teammates in the field. Work with system administrators on lessons learned and identify new requirements for documentation or SOPs.
- Creates, updates, and maintains documentation including accurate tracking of work performed, information regarding standard procedures, common troubleshooting, etc.
- May be assigned projects such as device rollouts, new site openings, etc..
Must Haves:
- HS Diploma
- 3+ years of experience in similar role
- Knowledge with Microsoft Office 365 email and applications
- Familiarity with Windows and Azure Active Directory services
- Experience with Apple hardware and operating systems, PC and Microsoft hardware and operating system
- Familiarity with: endpoint security, anti-virus, and malware; Windows Server administration; VMWare vSphere and Horizon; medical environments and HIPAA compliance.
- Communication: Ability to communicate in a professional manner with all levels of the organization (both verbally and in writing).
Bonus Qualities:
- A+, Network+, Security+ certification
- Associates degree
The compensation range for this position is based upon candidate experience and market expectations.
Maryland Pay Range
$29—$35 USD
What We Offer
At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.
We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.
We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.
When you thrive, you can do your best work. And your best work changes lives.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Technician position at erc8585757pathlight53t353?
The salary for this Service Desk Technician role at erc8585757pathlight53t353 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Technician position at erc8585757pathlight53t353 located?
This Service Desk Technician role at erc8585757pathlight53t353 is based in CO-Den Aspen. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Desk Technician at erc8585757pathlight53t353 belong to?
This Service Desk Technician position is part of the IT department at erc8585757pathlight53t353. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Technician position at erc8585757pathlight53t353?
Click the "Apply Now" button on this page. You will be redirected to erc8585757pathlight53t353's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Desk Technician job at erc8585757pathlight53t353 posted?
This Service Desk Technician position at erc8585757pathlight53t353 was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Technician
erc8585757pathlight53t353
You'll be redirected to erc8585757pathlight53t353's official application page on Greenhouse.