Service Desk Team Leader (Supervisor) – Porto (On-site)
inetum2· Intelligent Workplace - PT
About this role
Descrição da empresa
Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.
If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!
Descrição do emprego
We are looking for an experienced Team Leader to coordinate a Service Desk team, ensuring high performance, service quality, and SLA compliance. If you bring strong leadership skills, operational focus, and thrive in dynamic environments, this opportunity is for you.
Responsibilities:
- Lead and support the Service Desk team, ensuring efficient handling of incidents and service requests
- Ensure compliance with agreed SLAs and service levels
- Plan and manage team schedules according to operational needs
- Develop dashboards and performance reports
- Monitor, analyze, and continuously optimize processes and procedures
- Identify improvement opportunities and implement corrective actions
- Onboard and train new team members, while continuously supporting the development of the current team
- Foster a collaborative, high-performance team environment
- Work closely with internal teams, clients, and partners
Qualificações
- Minimum of 5 years’ experience in similar roles (team coordination/management within support environments)
- Strong knowledge of ITIL best practices and service level management
- Experience with Windows 11 and Chrome OS environments
- Experience with reporting and monitoring tools
- Familiarity with Service Desk metrics (SLA, KPI, etc.)
- Strong leadership and team management skills
- Excellent communication and stakeholder management
- High level of organization and prioritization skills
- Analytical mindset with a focus on continuous improvement
- Proactive approach to risk identification and mitigation
- Strong problem-solving skills in demanding environments
Informação adicional
- Location: Porto
- Work Model: On-site
- Working Hours: 8 hours/day between 08:00 and 19:00 (depending on operational needs)
- On-call duty: Yes
Frequently Asked Questions
Is the salary disclosed for the Service Desk Team Leader (Supervisor) – Porto (On-site) position at inetum2?
The salary for this Service Desk Team Leader (Supervisor) – Porto (On-site) role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Team Leader (Supervisor) – Porto (On-site) position at inetum2 located?
This Service Desk Team Leader (Supervisor) – Porto (On-site) role at inetum2 is based in Porto, Porto District, Porto, Porto District, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Team Leader (Supervisor) – Porto (On-site) role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Team Leader (Supervisor) – Porto (On-site) role in the Intelligent Workplace - PT department at inetum2.
Which team or department does the Service Desk Team Leader (Supervisor) – Porto (On-site) at inetum2 belong to?
This Service Desk Team Leader (Supervisor) – Porto (On-site) position is part of the Intelligent Workplace - PT department at inetum2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Team Leader (Supervisor) – Porto (On-site) position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk Team Leader (Supervisor) – Porto (On-site) job at inetum2 posted?
This Service Desk Team Leader (Supervisor) – Porto (On-site) position at inetum2 was posted on Jun 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Team Leader (Supervisor) – Porto (On-site)
inetum2
You'll be redirected to inetum2's official application page on SmartRecruiters.