Service Desk Supervisor
brookfield
Service Desk Supervisor
unisys· 282 Unisys Philippines Limited LLC (P.B.-UGS)
About this role
What success looks like in this role:
• Supervises the efforts of Service Desk teams within an assigned region.
• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.
• Mentors and trains Service Desk team members to build new skills.
• Builds collaboration within the team and with outside support teams.
• Monitors Service Desk tickets and calls, identifying trends and issues that require more in-depth analysis.
• Ensures team meets or exceeds agreed up SLAs.
You will be successful in this role if you have:
- BA/BS degree
- At least 5 years' of relevant experience
- Retail industry experience is a plus
- ITIL Certification is preferred
- Excellent communication, customer service, and stakeholder management skills.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Supervisor position at unisys?
The salary for this Service Desk Supervisor role at unisys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Supervisor position at unisys located?
This Service Desk Supervisor role at unisys is based in Citynet - Mandaluyong City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Supervisor role at unisys full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Supervisor role in the 282 Unisys Philippines Limited LLC (P.B.-UGS) department at unisys.
Which team or department does the Service Desk Supervisor at unisys belong to?
This Service Desk Supervisor position is part of the 282 Unisys Philippines Limited LLC (P.B.-UGS) department at unisys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Supervisor position at unisys?
Click the "Apply Now" button on this page. You will be redirected to unisys's official application portal hosted on workday where you can submit your application directly.
When was the Service Desk Supervisor job at unisys posted?
This Service Desk Supervisor position at unisys was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Supervisor
unisys
You'll be redirected to unisys's official application page on Workday.