Service Desk Specialist

Join COLIBRIX ONE – Innovating the Future of Payments

At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:  

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment methods (APMs)
• Corporate accounts for legal entities

We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.

At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.

About the Role

We are looking for a Service Desk Specialist to join our team in Malta and provide IT support to our colleagues. You will manage and troubleshoot user workstations, hardware, software, and accounts, while supporting new technologies and working closely with the Infrastructure team to keep our IT environment running smoothly.

Responsibilities:

• Install and configure software and hardware (Windows, MacOS, Linux)
• Set up accounts and workstations
• Monitor performance and maintain office systems according to requirements
• Escalate cases if necessary
• Upgrade users systems with new releases and models
• Build expertise in new technologies, support their adoption, and train employees while providing guidance and answering questions
• Assist Infrastructure Admins in daily tasks
• Travel across our offices in the EU zone

Qualifications:

• Experience as a Junior System Administrator or Service Desk Specialist
• Solid knowledge of everything related user workstations
• Basic knowledge of data backup/recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Fluency in both written and spoken English is required, with proficiency in additional languages considered an advantage

Nice to have:

• Experience with office server systems (Windows Server, AD, DNS, DFS) and MDM systems
• Experience with AWS

What we offer:

• Opportunity to shape the future of fintech solutions within a growing company
• A collaborative and supportive team environment
• Language Learning Platform
• Continuous learning and development opportunities to enhance your skills and career growth 

* Employment will be offered by Mellifera Kartiera Limited, registration number C107685, legal address: Villa Malitah, Mediterranean Street, The Village, St. Julians, STJ 1870, Malta, which is part of the group of companies operating under the COLIBRIX ONE brand. COLIBRIX ONE  is a brand representing a group of legal entities, including Mellifera Kartiera Limited, Colibrix Limited, and Mellifera Operations Limited. While this position is offered within Mellifera Kartiera Limited, the employer reserves the right to offer employment through another legal entity within the group.