IT Support Engineer
Orfium
Service Desk Executive
Orfium· Customer Success
About this role
About Us
We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 450+ team members across Los Angeles, London, Dublin, Athens, Colombo, Sofia, and Tokyo, we partner with top-tier clients including Sony Music Publishing, Warner Music Group, Disney, Warner Chappell, and Kobalt. Our core mission is to help music creators, rights holders, and media companies track, manage, and monetize their catalogs across platforms like YouTube, META and TikTok, while rapidly expanding our product offering to solve more complex problems across the music and entertainment industry. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!
#Orfium
- Minimum 06 months of experience at Orfium
- Diploma, partially completed HND, or any other equivalent qualification
- Good communication skills in English (Verbal / Written)
- Good computer literacy (MS Office / Google Sheets)
- Strong communication and interpersonal skills to collaborate effectively with team members and clients
- Attention to detail
- Ability to manage multiple assignments and work under tight schedules
- Flexible personality and a good team player
- Experience with customer support ticketing systems (e.g., Zendesk, Jira) and other relevant technical tools is a plus
💰 Competitive salary package and participation in our Stock Options plan
🏠 Hybrid work model with flexibility to support your lifestyle
🏥 Comprehensive private health and life insurance coverage
🌴 Extra paid time off to recharge and take care of yourself
💻 The latest tech equipment to support your productivity and creativity
🌍 A collaborative, inclusive, and international work environment
EEO / Accommodation
At Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require any accommodations during the application or interview process, please let us know. We’re here to ensure you have a comfortable and fair experience every step of the way.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Executive position at Orfium?
The salary for this Service Desk Executive role at Orfium is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Executive position at Orfium located?
This Service Desk Executive role at Orfium is based in Colombo, Western Province, Sri Lanka. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Executive role at Orfium full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Executive role in the Customer Success department at Orfium.
Which team or department does the Service Desk Executive at Orfium belong to?
This Service Desk Executive position is part of the Customer Success department at Orfium. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Executive position at Orfium?
Click the "Apply Now" button on this page. You will be redirected to Orfium's official application portal hosted on workable where you can submit your application directly.
When was the Service Desk Executive job at Orfium posted?
This Service Desk Executive position at Orfium was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Executive
Orfium
You'll be redirected to Orfium's official application page on workable.