Service Desk Engineer (Sun - Thur)
rfa-2· Service Desk
About this role
Working Sunday - Thursday 9am - 6pm (or 10am - 7pm)
This position is based in our office in Midtown Manhattan, 5 days a week
The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services.
The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Engineer (Sun - Thur) position at rfa-2?
The salary for this Service Desk Engineer (Sun - Thur) role at rfa-2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Engineer (Sun - Thur) position at rfa-2 located?
This Service Desk Engineer (Sun - Thur) role at rfa-2 is based in New York, New York. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Engineer (Sun - Thur) role at rfa-2 full-time or part-time?
This is listed as a Permanent position. It is posted as a Service Desk Engineer (Sun - Thur) role in the Service Desk department at rfa-2.
Which team or department does the Service Desk Engineer (Sun - Thur) at rfa-2 belong to?
This Service Desk Engineer (Sun - Thur) position is part of the Service Desk department at rfa-2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Engineer (Sun - Thur) position at rfa-2?
Click the "Apply Now" button on this page. You will be redirected to rfa-2's official application portal hosted on lever where you can submit your application directly.
When was the Service Desk Engineer (Sun - Thur) job at rfa-2 posted?
This Service Desk Engineer (Sun - Thur) position at rfa-2 was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Engineer (Sun - Thur)
rfa-2
You'll be redirected to rfa-2's official application page on Lever.