Service Desk Engineer (English +Japanese)
About this role
Service Desk Agent
Required Technical Skill Set
Service Desk Support
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Assist with support of network connectivity, PCs, and VPN connectivity
Experience on Remote Desktop Client Softwareβs
Ability to resolve and or provide work around
Anticipate customer needs and proactively identifies solutions
Enthusiastic Maintain high customer / end user satisfaction
Strong in Communication skills and inter-personal skills.
Should have good experience in troubleshooting hardware issues for both desktops and laptops.
Should have experience in Active Directory and desktop engineering
Hands on experience on VMware and VDI troubleshooting.
Languages Support:
Good-To-Have
Ability to think around problems and come up with creative solutions
Service Now Ticketing Tool Knowledge
Microsoft Certification
Frequently Asked Questions
Is the salary disclosed for the Service Desk Engineer (English +Japanese) position at Two95 International Inc.?
Where is the Service Desk Engineer (English +Japanese) position at Two95 International Inc. located?
How do I apply for the Service Desk Engineer (English +Japanese) position at Two95 International Inc.?
When was the Service Desk Engineer (English +Japanese) job at Two95 International Inc. posted?
You'll be redirected to Two95 International Inc.'s official application page on workable.