Spray Painter - Steel Works
madre-me
Service Desk & End User Support
About this role
• Receive incidents and service requests through multiple communication channels, provide first-level assistance, and log, categorize, and prioritize all tickets in the ITSM tool, giving high priority to VIP users. • Troubleshoot user issues by phone or other approved channels, escalate unresolved tickets to L2 support within agreed time limits, and create problem records when required. • Manage tickets through to resolution and closure, keep users informed of progress, and issue outage notifications when requested. • Continuously update the knowledge management database and FAQs with solutions, troubleshooting guidance, and information on recurring issues. • Conduct user satisfaction surveys, report findings, and implement improvement plans based on feedback. Prepare reports covering ticket volumes, incident categories, open versus closed tickets, ticket aging, and SLA/KPI achievements. Requirements • University degree in Computer Science or Information Technology • Must have *ITIL Foundation certification* . • Must have *Microsoft 365 certification.* • *Minimum 3 years of relevant Helpdesk or Service Desk experience.* • Fluent in both *Arabic and English,* with strong written and verbal communication skills. Benefits Longterm
Frequently Asked Questions
Is the salary disclosed for the Service Desk & End User Support position at madre-me?
The salary for this Service Desk & End User Support role at madre-me is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk & End User Support position at madre-me located?
This Service Desk & End User Support role at madre-me is based in Doha, Ad Dawhah, Qatar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk & End User Support role at madre-me full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk & End User Support role at madre-me.
How do I apply for the Service Desk & End User Support position at madre-me?
Click the "Apply Now" button on this page. You will be redirected to madre-me's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Service Desk & End User Support job at madre-me posted?
This Service Desk & End User Support position at madre-me was posted on Oct 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk & End User Support
madre-me
You'll be redirected to madre-me's official application page on zohorecruit.