Service Desk Dispatcher (Technician)

Overview

Slow down, we do things a little differently here at Seitel Systems and this job posting is no exception! Let’s get the basics out of the way in that we are growing and need to add more smart folks to our team, so this posting is for full-time position starting just as soon as we find the right person.  

Key Points

IT Engineering for the long haul

Work Life balance

Hybrid environment: 3 days in, 2 days remote

Profit sharing and strong benefits package offered upon conversion

Never heard of us? Well, if you were a small or medium-sized business located in Puget Sound you likely would have as we provide IT Engineering services to a whole lot of folks in all sorts of industries and our roots go back to 1990. No hardware sales, no software sales, just solid engineering work with a fantastic client service ethic. Seriously, we are over-the-top focused on doing great work for our Clients, and if they ever feel that our work wasn’t up to snuff then we don’t bill them for it. It’s as simple as that.

Throughout the pandemic we successfully supported our Clients while working from our home offices throughout Puget Sound.  As of fall 2022 we are now getting the best of all worlds with a blend of working from home, onsite time at our Clients and time in our offices in Seattle and Tacoma.  It is great to see everyone again, and we've resumed our lunchtime get togethers, late afternoon H^3 events (hosted happy hour) not to mention the in-office sodas, snacks, and monthly all-team breakfast meetings.

Also, important to know is that unlike the more prominent – and larger – technology firms here in Seattle, Tacoma and Bellingham we have a strong commitment to work life balance. No crazy emails at 10:30 pm, and no crazy text messages at 10:35 pm asking why you haven’t responded to the email that was just sent.

Our HR team is not working 100 hours a week to get to the bottom of any employee issues, rather they're working hard during normal business hours with all of us to keep this a great place to work. The org chart is called a sketch, our HR manual says DON’T PANIC on the cover and the culture here is such that when folks land a job here, they stay for a long, long, time – and no, the doors aren’t locked.

On top of all of that we pay well, offer comprehensive benefits and are nicely profitable. Ah, and we make a point of sharing the profits with everyone here that helped make those possible in the first place. You will contribute to those profits with your efforts and expectations aligned with the work life balance mentioned above.  We provide a 401k with a company contribution, medical/dental/vision coverage, short & long-term disability insurance, life insurance, transit passes, flexible holidays as well as vacation and sick leave.

Job Description

We are looking for someone with exceptional communication skills who is looking to start their career in Information Technology.  You'll start your career with Seitel Systems answering Client calls & emails, triaging their requests and then dispatching things to the folks who will tackle the technical work.  During your tenure we'll challenge you with hands-on and course-based training, and as your skills grow you'll gradually transition into being a Service Desk Technician.

Expected Skills and Qualities

• 1 – 2 years’ experience (or educational equivalent) and a desire to grow your professional skills
• A great sense of customer service
• A solid work ethic
  
• Excellent time management and multitasking skills
• Attention to detail and a desire to produce quality work
  
• An interest in pursuing a technical career in IT

Required technical proficiencies:

• Microsoft Office
• Multi-line telephone system (Teams voice is ideal)

Other Items:

We operate on a hybrid model: three days each week in office (or onsite at Client offices) and two days working remotely. 

This position is available at either our Seattle or Tacoma office.  As you transition into a Technician role you'll need reliable transportation and a driver's license.

Candidate must reside locally.

Seitel Systems Inc is an equal opportunity firm and committed to maintaining our tradition of a diverse workforce. We offer a competitive benefits package including employee ownership.