Service Desk Coordinator
Remote Recruitment
Service Desk Coordinator
About this role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa, owning the day-to-day flow of IT support tickets.
Role overview
You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed.
Key responsibilities
- Coordinate incoming IT service desk tickets and assign priority
- Monitor SLAs and escalate at-risk tickets
- Liaise between end users and technical teams
- Maintain accurate ticket records and status updates
- Produce service desk performance reports
- Support onboarding of new starters onto IT systems
What you will need
- Experience coordinating a service desk or support queue
- Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management)
- Understanding of SLA and escalation processes
- Strong organisational and communication skills
- Comfortable working UK business hours
Nice to have
- Basic technical troubleshooting experience
- ITIL familiarity
- Experience supporting a UK-based IT team
What is on offer
- 100% remote – work from anywhere in South Africa
- UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Full-time, stable role with a genuine UK employer
- Supportive onboarding and clear expectations from day one
Frequently Asked Questions
Is the salary disclosed for the Service Desk Coordinator position at Remote Recruitment?
The salary for this Service Desk Coordinator role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Service Desk Coordinator job at Remote Recruitment remote?
Yes, this Service Desk Coordinator position at Remote Recruitment is remote, with team members based in Cape Town, Western Cape, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the Service Desk Coordinator role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Coordinator role at Remote Recruitment.
How do I apply for the Service Desk Coordinator position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Service Desk Coordinator job at Remote Recruitment posted?
This Service Desk Coordinator position at Remote Recruitment was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Coordinator
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.