Service Desk Analyst
netwealth
Service Desk Analyst
harriscomputer· Altera Digital Health (India) LLP
About this role
Essential:
- Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing)
- 2-4 year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook
- Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration)
- 1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.)
- 1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.)
- Basic knowledge of ITIL framework (V3.0 foundation would be added advantage)
- Clear understanding of Network and Server fundamentals.
- Logical frame of mind to articulate and troubleshoot new issues.
Preferred:
- Experience in supporting enterprise applications like Oracle EBS will be added advantage
- Knowledge of installing and support of Studio.Net, Visio would be added advantage
- Working with ServiceNow
- Working with Mac OS
Behavioral Skill Sets
- Excellent verbal and written communication
- Ability to execute assigned tasks independently and work as team player
- Ability to follow work process completely and correctly
- Document and enhance efficiency and user experience for work processes
Responsibilities:
- Attending IT service desk calls and following appropriate procedures
- Providing Level – 1 & 2 technical support around Windows, Office, VPN, Telephony, Server infrastructure, Enterprise applications etc.
- Follow and create knowledge articles to document resolutions.
- Proactively monitor key parts of infrastructure and provide initial troubleshooting support.
- Ensure user satisfaction
- Working in 24x7 Environment.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Analyst position at harriscomputer?
The salary for this Service Desk Analyst role at harriscomputer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Service Desk Analyst job at harriscomputer remote?
Yes, this Service Desk Analyst position at harriscomputer is remote, with team members based in Remote Pune-Baroda, India. You can work from home or anywhere in the supported regions.
Is the Service Desk Analyst role at harriscomputer full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Analyst role in the Altera Digital Health (India) LLP department at harriscomputer.
Which team or department does the Service Desk Analyst at harriscomputer belong to?
This Service Desk Analyst position is part of the Altera Digital Health (India) LLP department at harriscomputer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Analyst position at harriscomputer?
Click the "Apply Now" button on this page. You will be redirected to harriscomputer's official application portal hosted on workday where you can submit your application directly.
When was the Service Desk Analyst job at harriscomputer posted?
This Service Desk Analyst position at harriscomputer was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Analyst
harriscomputer
You'll be redirected to harriscomputer's official application page on Workday.