Service Desk Analyst

sunsrce· Corporate Functions
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📍 2301 Windsor Ct. Addison, IL 60101📍 Houston, TX 77044

About this role

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

    Active Directory- Admin Experience is required

    • Adding new users/computers
    • Passwords
    • Deleting users from AD
    • New hire account set up and de-provisioning experience.
    •  

      • Office 365 Experience- Admin Experience is required

      • Working knowledge with Teams, One Drive and Share point
      • Should know how to assign the license and recapture licenses

        • Setting up new printers/peripherals

        • Installation/set up
          • Trouble shoot any issue.
          • Experience with Print Server

            • Setting up/troubleshoot Hardware

            Experience with installing Software

            Experience with 2 factor Authentication, preferably Okta

            • Setting up
            • Resetting Password

              • VPN/Wi-Fi

              Setting up VPN/ Wi-Fi

              • Trouble shoot VPN/Wi-Fi issues
              •  

                • Experience with ServiceDesk, preferably Jira

                • Open/modify/close Service requests.

Soft Skills

    Multitasking

    • Work well under pressure.
    • Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).  Sun-Source | Privacy Policy

Frequently Asked Questions

Is the salary disclosed for the Service Desk Analyst position at sunsrce?
The salary for this Service Desk Analyst role at sunsrce is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Analyst position at sunsrce located?
This Service Desk Analyst role at sunsrce is based in 2301 Windsor Ct. Addison, IL 60101, Houston, TX 77044. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Desk Analyst at sunsrce belong to?
This Service Desk Analyst position is part of the Corporate Functions department at sunsrce. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Analyst position at sunsrce?
Click the "Apply Now" button on this page. You will be redirected to sunsrce's official application portal hosted on lever where you can submit your application directly.
When was the Service Desk Analyst job at sunsrce posted?
This Service Desk Analyst position at sunsrce was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Analyst
sunsrce
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