Service Desk Agent
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Service Desk Agent
unisys· 101 Unisys Corporation
About this role
What success looks like in this role:
• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years’ experience in area of responsibility
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Agent position at unisys?
The salary for this Service Desk Agent role at unisys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Service Desk Agent job at unisys remote?
Yes, this Service Desk Agent position at unisys is remote, with team members based in Remote, PA, United States of America. You can work from home or anywhere in the supported regions.
Which team or department does the Service Desk Agent at unisys belong to?
This Service Desk Agent position is part of the 101 Unisys Corporation department at unisys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Agent position at unisys?
Click the "Apply Now" button on this page. You will be redirected to unisys's official application portal hosted on workday where you can submit your application directly.
When was the Service Desk Agent job at unisys posted?
This Service Desk Agent position at unisys was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Agent
unisys
You'll be redirected to unisys's official application page on Workday.