SAP Operations Lead
Centorrino Technologies
Service Desk Administrator - Audio Visual
Centorrino Technologies· Managed Services
About this role
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.
The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.
What You'll Do
- Provide remote Level 2/3 support for AV and meeting room technologies.
- Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
- Monitor AV environments, proactively identify issues, and maintain system performance.
- Support end users with meeting setup, live call troubleshooting, and collaboration tools.
- Manage incidents, service requests, and escalations while meeting SLA targets.
- Coordinate with vendors and onsite technicians to resolve complex issues.
- Maintain documentation, knowledge articles, and AV environment standards.
- Contribute to service improvements and the optimisation of client collaboration experiences.
What You'll Bring
- Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
- Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
- Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
- Understanding of AV signal flow, networking fundamentals, and common AV vendors.
- Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
- A customer-first mindset with strong communication and stakeholder management skills.
- Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
- A proactive approach to continuous improvement, documentation, and service excellence.
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Administrator - Audio Visual position at Centorrino Technologies?
The salary for this Service Desk Administrator - Audio Visual role at Centorrino Technologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Administrator - Audio Visual position at Centorrino Technologies located?
This Service Desk Administrator - Audio Visual role at Centorrino Technologies is based in Melbourne, Victoria, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Administrator - Audio Visual role at Centorrino Technologies full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Administrator - Audio Visual role in the Managed Services department at Centorrino Technologies.
Which team or department does the Service Desk Administrator - Audio Visual at Centorrino Technologies belong to?
This Service Desk Administrator - Audio Visual position is part of the Managed Services department at Centorrino Technologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Administrator - Audio Visual position at Centorrino Technologies?
Click the "Apply Now" button on this page. You will be redirected to Centorrino Technologies's official application portal hosted on workable where you can submit your application directly.
When was the Service Desk Administrator - Audio Visual job at Centorrino Technologies posted?
This Service Desk Administrator - Audio Visual position at Centorrino Technologies was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Administrator - Audio Visual
Centorrino Technologies
You'll be redirected to Centorrino Technologies's official application page on workable.