Service Delivery Manager (SDM)
About this role
Job Summary
The Service Delivery Manager (DFS) plays a critical role in overseeing the profitability and operational excellence of service engagements. This position is responsible for managing escalations, ensuring compliance with service agreements, and driving continuous improvement initiatives. The role also emphasizes team development and customer satisfaction, making it essential for achieving the organization's strategic objectives.
Key Responsibilities
1. Implement Process Improvement Initiatives By Leveraging Lean It Methodologies And Automation Tools To Enhance Operational Efficiency And Minimize Human Error In Service Delivery.
2. Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (Sow).
3. Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.
4. Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.
5. Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organizational Needs.
2. Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (Sow).
3. Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.
4. Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.
5. Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organizational Needs.
Skill Requirements
1. Strong Understanding Of Service Delivery Management Principles And Practices.
2. Proficiency In Lean It And Process Improvement Methodologies.
3. Excellent Leadership And Team Management Skills.
4. Solid Customer Relationship Management And Engagement Capabilities.
5. Experience In Financial Management And P&L Oversight.
2. Proficiency In Lean It And Process Improvement Methodologies.
3. Excellent Leadership And Team Management Skills.
4. Solid Customer Relationship Management And Engagement Capabilities.
5. Experience In Financial Management And P&L Oversight.
Other Requirements
1. Relevant Certifications Such As Itil, Six Sigma, Or Pmp Are Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager (SDM) position at HCLTech?
The salary for this Service Delivery Manager (SDM) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager (SDM) position at HCLTech located?
This Service Delivery Manager (SDM) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Manager (SDM) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Manager (SDM) job at HCLTech posted?
This Service Delivery Manager (SDM) position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager (SDM)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.