Service Delivery Manager (DPO)
About this role
Job Summary
EDUCATION
- Bachelor’s degree B. Com/M. Com/MBA (Finance only)
EXPERIENCE
- 10–12 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
- Strong working knowledge with SAP or any billing related ERP system
- 5+ years of team management experience with a minimum span of 20-25 resources
- Exposure to managing Utility Clients will be an added advantage
Key Responsibilities
- Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
- Strong customer-centric approach with focus on service excellence.
- Ability to quickly adapt to new processes and systems
- Excellent multitasking, prioritization, and problem-solving skills.
- Strong organizational, time management, and stakeholder management abilities.
- Effective communication skills with the ability to collaborate across teams and influence outcomes.
Skill Requirements
- Lead to a team of Billing specialists and ensure end to end ownership of Billing Operations
- Ensure team adherence to KPIs, SLAs on a daily, weekly and monthly basis
- Drive team productivity as outlined in the performance scorecard
- Manage staffing requirements daily based on volume inflow
- Ensure timely and accurate invoice submission by Billing Specialist in line with contractual obligations
- Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.
- Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
- Identify and drive process improvements, automation opportunities in existing processes
- Drive employee engagement and development initiatives for the team
- Ensure team attrition is effectively managed to avoid any service delivery impact
Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager (DPO) position at HCLTech?
The salary for this Service Delivery Manager (DPO) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager (DPO) position at HCLTech located?
This Service Delivery Manager (DPO) role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Manager (DPO) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Manager (DPO) job at HCLTech posted?
This Service Delivery Manager (DPO) position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager (DPO)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.