Service Delivery Manager (DFS)
About this role
Job Summary
Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.
Key Responsibilities
1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)
2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
3. To guide, manage, develop, engage the team thereby ensuring employee retention
4. To ensure customer engagement / satisfaction and referenceability
5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation
2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
3. To guide, manage, develop, engage the team thereby ensuring employee retention
4. To ensure customer engagement / satisfaction and referenceability
5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager (DFS) position at HCLTech?
The salary for this Service Delivery Manager (DFS) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager (DFS) position at HCLTech located?
This Service Delivery Manager (DFS) role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Manager (DFS) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Manager (DFS) job at HCLTech posted?
This Service Delivery Manager (DFS) position at HCLTech was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager (DFS)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.