Service Delivery Manager

METa Attrition backfill AR for Vijayakumar Dhandapani : 2000183881 (G10) TSR : Service Delivery Manager (G10) Billing status : Investment Location : US – California, Menlo park area. Key Responsibilities  ### Service Delivery Manager – Delivery and Account Management   - Lead and manage testing delivery across a large-scale organization of approximately 400+ team members, including Engineering, testers, test leads, managers, and supporting delivery teams. - Serve as the single point of contact for service escalations, client feedback, reporting, metrics monitoring, delivery governance, and oversight of Deliverables. - Establish and manage delivery governance, operating models, communication structures, escalation mechanisms, and performance-management practices. - Manage multiple testing programs, workstreams, releases, and priorities within a fast-paced product organization. - Ensure the quality, performance, timeliness, and completeness of Services and Deliverables. - Own overall program success, including delivery outcomes, service quality, operational performance, client satisfaction, and continuous improvement. - Monitor and report KPIs, SLAs, quality metrics, productivity, utilization, risks, dependencies, service health, and delivery performance. - Ensure delivery is aligned with contractual commitments, outcome-based objectives, agreed acceptance criteria, milestones, and client expectations.