Service Delivery Manager
HCLTech
Service Delivery Manager
About this role
Job Summary
Role:Should have rich experience in managing Supply Chain as a Domain Process Lead, preferably in Planning, S2P & Order Management with added knowledge of Engg ServicesMust have a strong knowledge of Global Supply Chain Operations and have managed Onshore/Nearshore processes. Have good understanding of industry automation tools (AI, Gen-AI, RPA etc) in SCM domain and have actively engaged in deploymentShould have strong analytical skills with Date to Decision approach, reporting and should be able to lead/coordination to manage cross-departmental actions Must have good communication skills and be flexible on working hours (preferred coverage 10am – 11pm IST)Should be able to lead, execute and close action independently with minimum support in this Individual Contributor role.
Skill set requirements:Strong knowledge of end-to-end SCM processes.Should have rich experience in managing OTC as a Domain Process Lead, with 15+ years of experience.Experience in Finance & Accounting BPO or Shared Services.Expertise in process transformation and continuous improvement.Knowledge of Lean, Six Sigma, and process excellence methodologies.Experience with ERP platforms such as SAP S/4HANA, Oracle Fusion Cloud ERP, and Microsoft Dynamics 365.Familiarity with automation tools such as UiPath, Automation Anywhere, and Microsoft Power Automate.Strong analytical, presentation, and stakeholder management skills.
Key Responsibilities
Role:Should have rich experience in managing Supply Chain as a Domain Process Lead, preferably in Planning, S2P & Order Management with added knowledge of Engg ServicesMust have a strong knowledge of Global Supply Chain Operations and have managed Onshore/Nearshore processes. Have good understanding of industry automation tools (AI, Gen-AI, RPA etc) in SCM domain and have actively engaged in deploymentShould have strong analytical skills with Date to Decision approach, reporting and should be able to lead/coordination to manage cross-departmental actions Must have good communication skills and be flexible on working hours (preferred coverage 10am – 11pm IST)Should be able to lead, execute and close action independently with minimum support in this Individual Contributor role.
Skill set requirements:Strong knowledge of end-to-end SCM processes.Should have rich experience in managing OTC as a Domain Process Lead, with 15+ years of experience.Experience in Finance & Accounting BPO or Shared Services.Expertise in process transformation and continuous improvement.Knowledge of Lean, Six Sigma, and process excellence methodologies.Experience with ERP platforms such as SAP S/4HANA, Oracle Fusion Cloud ERP, and Microsoft Dynamics 365.Familiarity with automation tools such as UiPath, Automation Anywhere, and Microsoft Power Automate.Strong analytical, presentation, and stakeholder management skills.
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager position at HCLTech?
The salary for this Service Delivery Manager role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager position at HCLTech located?
This Service Delivery Manager role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Manager position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Manager job at HCLTech posted?
This Service Delivery Manager position at HCLTech was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.