Service Delivery Manager
About this role
Service Delivery Manager Responsibilities Manage day-to-day service operations and shift-based delivery across all disciplines. Monitor SLA and KPI performance and prepare monthly service performance reports. Conduct monthly service reviews with the client. Manage staffing rosters, 24x7 coverage, TOC support, and surge arrangements. Coordinate incident, problem, and change management activities. Lead first-line escalations and major-incident coordination. Drive continuous service improvement and value-added initiatives. Requirements Requirements Bachelor’s degree or Diploma in IT, Engineering, or related field. Minimum 8 years of experience in IT service delivery. Experience managing a 24x7 support operation. Strong knowledge of SLA/KPI reporting using ITSM tools. ITIL Expert / Managing Professional certification. Experience in workforce planning and rostering. Strong operational leadership, reporting, analysis, and customer-service skills. Ability to meet airport security and client HSE/cyber compliance requirements. Interested candidates can send cv to 31313903/ bency@madre-me.com
Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager position at madre-me?
The salary for this Service Delivery Manager role at madre-me is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager position at madre-me located?
This Service Delivery Manager role at madre-me is based in Doha, Ad Dawhah, Qatar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Delivery Manager role at madre-me full-time or part-time?
This is listed as a Full time position. It is posted as a Service Delivery Manager role at madre-me.
How do I apply for the Service Delivery Manager position at madre-me?
Click the "Apply Now" button on this page. You will be redirected to madre-me's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Service Delivery Manager job at madre-me posted?
This Service Delivery Manager position at madre-me was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager
madre-me
You'll be redirected to madre-me's official application page on zohorecruit.