Service Delivery Manager
About this role
Key Responsibilities
1. Service Delivery & Project Management
- Manage end-to-end delivery of SI projects and support services.
- Ensure project execution within scope, timeline, budget, and quality standards.
- Monitor project milestones, dependencies, and deliverables.
- Conduct project reviews and governance meetings with customers and internal stakeholders.
- Ensure successful UAT, project acceptance, and handover to operations teams.
2. Customer Relationship Management
- Act as the primary point of contact for key customers.
- Build and maintain strong customer relationships.
- Conduct periodic service reviews and business review meetings.
- Address customer concerns and escalations proactively.
- Drive customer satisfaction and retention.
3. Financial & Commercial Management
- Ensure achievement of revenue and profitability targets.
- Monitor project costs, margins, and resource utilization.
- Validate project billing and support collection activities.
- Identify opportunities for cost optimization and efficiency improvements.
- Support commercial discussions, change requests, and contract management.
4. Resource Management
- Plan and allocate resources effectively across projects.
- Monitor productivity and utilization of delivery teams.
- Support recruitment, onboarding, and workforce planning.
- Drive employee development, training, and certification initiatives.
- Build succession plans for critical roles.
5. Governance, Compliance & Quality
- Ensure adherence to organizational policies and delivery processes.
- Maintain project documentation and compliance records.
- Conduct risk assessments and mitigation planning.
- Support internal and external audits.
- Drive continuous improvement initiatives and quality standards.
6. Business Development Support
- Identify upselling and cross-selling opportunities within existing accounts.
- Support presales teams in solution discussions and customer presentations.
- Participate in customer visits and solution workshops.
- Provide delivery inputs for proposals and statements of work (SOWs).
7. Escalation & Risk Management
- Manage critical customer and project escalations.
- Ensure timely resolution of issues impacting delivery.
- Maintain risk registers and mitigation plans.
- Coordinate with OEMs, partners, and internal support teams for issue resolution.
Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager position at Black Box?
The salary for this Service Delivery Manager role at Black Box is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager position at Black Box located?
This Service Delivery Manager role at Black Box is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Delivery Manager role at Black Box full-time or part-time?
This is listed as a Full time position. It is posted as a Service Delivery Manager role at Black Box.
How do I apply for the Service Delivery Manager position at Black Box?
Click the "Apply Now" button on this page. You will be redirected to Black Box's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Service Delivery Manager job at Black Box posted?
This Service Delivery Manager position at Black Box was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager
Black Box
You'll be redirected to Black Box's official application page on oraclecloud.