Service Delivery Manager
HCLTech
Service Delivery Manager
About this role
Job Summary
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
1. To define and implement clear service level agreements (SLAs) for support operations.
2. Managing Cost of providing service within budgeted levels
3. Ensure process effectiveness and continual service improvement
4. Managing risks and escalating appropriately to Sr Management
5. Co-ordination with onsite track leads and engaging with Customers
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
2. Managing Cost of providing service within budgeted levels
3. Ensure process effectiveness and continual service improvement
4. Managing risks and escalating appropriately to Sr Management
5. Co-ordination with onsite track leads and engaging with Customers
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager position at HCLTech?
The salary for this Service Delivery Manager role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager position at HCLTech located?
This Service Delivery Manager role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Manager position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Manager job at HCLTech posted?
This Service Delivery Manager position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.