Service Delivery Leader - F&A - I2C 3

We are inviting applications for the role of Lead, Service Delivery Leader F&A - I2C 3 

In this role, the incumbent will require excellent organizational and analytical skills to handle the transaction flow, provide direction, and coordinate Order & Cash & Order management functions to ensure timely closure & delivery. The incumbent will be responsible for daily supervision and efficiency of the team. Manage and provide overall direction and guidance to deliver operational goals within assigned areas and ensure timely and accurate completion of work with excellent stakeholder management skills.  

Should have managed large sized Invoice to Cash Teams for a meaningful period and possess excellent domain & hands on expertise in Invoice to Cash (Billing, Collections, Cash Applications & Factoring) and Order Management with experience in Leading transition from Global Markets 

Responsibilities 

• Ensure Invoice to Cash activities are performed according to agreed Service Standards and Customer Experience   

• Work closely with other Accounts Departments to understand business transactions and ensure they are processed and accounted for appropriately and accurately  

• Ensure process governance including reporting and analysis to key stakeholders – communicate on a regular basis to discuss operational issues, key metrics, CTQ’s (internally &/or externally)  

• Review and analyze the team’s output for appropriate process treatment, completeness and accuracy related to Order to Cash  

• Understand the SOX Regulations and always ensure adherence by the teams  

• Act as point of escalation to resolve accounting and reporting related issues in a timely manner and ensure all queries are dealt with accurately and efficiently  

• Evaluate and recommend improvements to systems or other processes to maximize the use of information system resources to develop comprehensive reporting models  

• Provide day-to-day management of the cross-functional team in assigning and monitoring deliverables, and motivating and leading the teams to improve performance and work product  

• Develop the team through effective performance management and monthly appraisals 

• The scope of the Order Management function would start from activities/processes starting from Order Receipt, Order Entry, Resolving Blocks, Order Fulfillment which includes interactions with the 3PLs, Plants/Distribution Centers, Inventory Controllers, Managing Customer Communications to handle expedites, changes, balancing queries/complaints/critical issues and managing Returns Authorization process, and its broader interactions with the Physical Supply Chain. 

• The function would be responsible for building industry leading capabilities utilizing our deep domain expertise and Lean Digital capabilities to drive transformative Customer Experience for clients’ customers and delivery commercial business value.  

• The function would be responsible for driving customer conversations in this area, driving structure to clients’ problems and delivering transformation solutions thereby driving revenue growth. 

• The function would also be responsible for evangelizing our capabilities in this area both internally and externally with clients, advisors, analysts through participating in conferences, writing thought leadership articles and participating at conferences. 

• While the role will focus on driving OM across verticals, we do anticipate a special focus within the CPG/ Life Sciences industry sector.