Service Coordinator

Service Coordinator

About Bothwell-Accurate

Bothwell-Accurate Co. Inc. has been a trusted leader in roofing, waterproofing, cladding, and glazing services across Ontario and British Columbia for over 90 years. With more than 60,000 completed projects, we deliver high-quality, innovative, and reliable building envelope solutions to commercial, industrial, and institutional clients.

As we continue to grow, we're looking for a Service Coordinator to join our team. This is an exciting opportunity for a highly organized, customer-focused professional who enjoys coordinating multiple priorities, supporting field operations, and ensuring exceptional service delivery. If you thrive in a fast-paced environment and enjoy working closely with clients, field teams, and internal departments, we'd love to hear from you.

What You'll Do

• Coordinate commercial service, maintenance, repair, and small project work from initial customer request through project completion
• Schedule field technicians, service crews, subcontractors, equipment, and materials to maximize productivity and meet customer expectations
• Serve as the primary point of contact for customers, providing timely updates on scheduling, project status, and service requests
• Prepare and manage work orders, purchase orders, service documentation, and project files
• Coordinate material procurement and deliveries to support scheduled work
• Monitor project schedules, labour allocation, and job progress while proactively identifying scheduling conflicts and potential delays
• Communicate effectively with Project Managers, Estimators, Supervisors, field staff, suppliers, and customers to ensure smooth project execution
• Track service requests, work orders, warranties, deficiencies, and project close-out documentation
• Assist with quotations, change orders, invoicing support, and contract documentation as required
• Maintain accurate project records and ensure all documentation is complete and up to date
• Participate in internal planning meetings and contribute to continuous improvement initiatives
• Support multiple service projects simultaneously while maintaining exceptional customer service

What You Bring to the Team

• Diploma or degree in Construction Management, Business Administration, Engineering Technology, Project Management, or a related field is considered an asset
• Previous experience coordinating service operations, construction projects, maintenance work, dispatching, or field operations
• Strong customer service skills with the ability to build positive relationships with clients and internal teams
• Excellent organizational, scheduling, and time-management skills
• Strong written and verbal communication skills
• Ability to prioritize multiple projects and adapt to changing priorities in a fast-paced environment
• Experience using Microsoft Office Suite, including Outlook, Excel, Word, and Teams
• Experience with Bluebeam, Procore, Jonas, Autodesk Construction Cloud, or similar construction management software is considered an asset
• Ability to read and interpret construction drawings and specifications is considered an asset
• Strong problem-solving skills with excellent attention to detail
• Self-motivated with the ability to work independently while contributing to a collaborative team environment

Role Snapshot

• Location: Head Office – 6675 Rexwood Rd, Mississauga, ON L4V 1V1
• Job Type: Permanent | Full-Time | Onsite
• Anticipated Hours of Work: Monday to Friday, 8:00 a.m. – 5:00 p.m.
• Salary: $60,000 - $70,000 (based on experience)
• Pay Schedule: Paid bi-weekly, every second Friday
• Reports To: Service Manager

Why Join Bothwell-Accurate?

• Real opportunities to grow and advance your career
• A supportive team that works collaboratively and looks out for one another
• Comprehensive benefits package for long-term employees
• Competitive compensation with bi-weekly pay
• Work on exciting, high-profile commercial construction projects across Ontario
• Be part of a company where you're not just taking a job—you're building a long-term career

Where your work supports exceptional service, and your career continues to grow.

Bothwell-Accurate Co. Inc. is committed to diversity, equity, inclusion, and accessibility. Accommodations are available upon request throughout the hiring process. Please contact us at hr@bothwell-accurate.com or 905-673-0615 if you require accommodation.

Interested in joining our team? Apply today!