Finance & Service Account Coordinator
winterhalter
Service Call Planner
winterhalter· Service Support
About this role
Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.
Main Accountabilities
- Allocating for reactive and installation technicians to achieve SLA of 80%
- Planning installations within 3 day SLA of 95%
- Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%
- Ensuring calls requiring further work are checked and updated in a timely manner
- Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%
- Liaising with internal colleagues within the other service support teams
- Providing internal/customer updates with accurate ETAs
- Management of aged calls
Essential skills, knowledge, and experience
- Ideally, a least 2 years experience in a planning and/or scheduling focused role
- Excellent written and oral communications skills
- Excellent geographical knowledge of the UK
- Self-manage with impeccable organisational skills
Desirable skills, knowledge, and experience
- Working knowledge of SAP
- Experience of the catering industry
- A B2B and/or SME background would prove a distinct advantage
Aptitude & Attitude
- Methodical and organised
- Able to manage time and work under pressure to tight deadlines
- Able to manage the demands of numerous tasks
- Team player
- Excellent telephone manner, able to remain calm under pressure
- Self-motivated
Hours
37.5 hours per week
Monday to Friday: 08:30 - 17:00 + Weekend cover as required (on a rota)
Hybrid Working (3 days in office, 2 days from home) after 3 month probation period
Benefits include
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Seasonal Flu Voucher
- Staff Perks & Savings Scheme
- On-site Parking
**Winterhalter is an equal opportunities employer**
Frequently Asked Questions
Is the salary disclosed for the Service Call Planner position at winterhalter?
The salary for this Service Call Planner role at winterhalter is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Call Planner position at winterhalter located?
This Service Call Planner role at winterhalter is based in Hybrid, Milton Keynes, Buckinghamshire, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Call Planner role at winterhalter full-time or part-time?
This is listed as a Full Time position. It is posted as a Service Call Planner role in the Service Support department at winterhalter.
Which team or department does the Service Call Planner at winterhalter belong to?
This Service Call Planner position is part of the Service Support department at winterhalter. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Call Planner position at winterhalter?
Click the "Apply Now" button on this page. You will be redirected to winterhalter's official application portal hosted on bamboohr where you can submit your application directly.
When was the Service Call Planner job at winterhalter posted?
This Service Call Planner position at winterhalter was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Call Planner
winterhalter
You'll be redirected to winterhalter's official application page on bamboohr.