Service BDC Representative

lacarguy· Service
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📍 Subaru Pacific

About this role

Subaru Pacific is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

  • Proactively reach out to customers to schedule and confirm service appointments
  • Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed
  • Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
  • Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
  • Overcome objections and present the value of timely service and genuine Subaru care
  • Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
  • Collaborate closely with Service Advisors and management to maximize daily shop capacity
  • Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

  • Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
  • Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
  • Exceptional communication, listening, and persuasion skills
  • Strong organizational habits and attention to detail
  • Energetic, upbeat, and professional attitude
  • Ability to multi-task and adapt quickly in a fast-paced environment
  • Dependable, polished, and driven to succeed

Schedule 

This role requires availability during the following days and hours:

  • Monday - Saturday: 8:00AM - 5:00PM 
  • Sunday: Closed/Off 
  • Plus one additional weekday off.

Compensation

  • This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits
  • Medical, Dental and Vision Plans
  • Short and Long-Term Disability
  • Paid Holidays & Paid Time Off 
  • Paid Life Insurance
  • 401(k) Retirement Plan 
  • Employee Assistance Plan 
  • Paid Training 

Hiring Requirements

  • 18 years or older required
  • All potential employees must pass pre-employment testing including a background check and drug screen

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Frequently Asked Questions

Is the salary disclosed for the Service BDC Representative position at lacarguy?
The salary for this Service BDC Representative role at lacarguy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service BDC Representative position at lacarguy located?
This Service BDC Representative role at lacarguy is based in Subaru Pacific. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service BDC Representative at lacarguy belong to?
This Service BDC Representative position is part of the Service department at lacarguy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service BDC Representative position at lacarguy?
Click the "Apply Now" button on this page. You will be redirected to lacarguy's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service BDC Representative job at lacarguy posted?
This Service BDC Representative position at lacarguy was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Service BDC Representative
lacarguy
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