Service Associate

FE fundinfo is a global leader in investment fund data and technology.  We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting Service Associate to join our team in Chennai.

The Service Associate role sits within the wider Client Experience division and will provide you with the opportunity to be the primary contact for clients with respect to data workflows. You will be dedicated experts with specialist, centralised knowledge who anticipate client’s operational needs, maintaining data processes and functions, allowing clients to thrive. You will be expected to adapt to client needs through a flexible approach to supporting data workflows to reduce overheads and to improve operational efficiency.  

Your key responsibilities as a Service Associate will be to:

• To work with clients, to create and publish documents on their behalf 
• Use online filing systems and e-mails to file regulatory documents with the relevant recipients 
• To compose the regulatory reports and disseminate them on behalf of clients  
• Ensure client expectations are met, by providing visibility of data available in our data warehouse. 
• Communicate with colleagues and clients through emails, MS Teams video conference meetings and chats 
• Must be able to manage your own time and workload to ensure tasks are delivered as per the SLA 
• To adhere to all general security responsibilities as documented in the company security policy 

To join us as a Service Associate you will need the following experience and skills:

• Proficient in MS Office (primarily Outlook, Teams & Excel) 
• Possess basic knowledge of mutual funds and/or of the financial sector. 
• A minimum of 1-2 years’ experience in the relevant industry 
• Very good written and spoken English communication skills
• Your background ideally will include experience in both manual and automated data entry 

By joining the team as a Service Associate, you will be offered the following:

• Be part of the Global Data Operation team who is responsible for the core data collection & processing.
• Become a domain expert by increasing the knowledge of Mutual funds operations.
• 24 days holiday
• Paid Study leave
• Enhanced paternity & maternity
• Statutory benefits like PF, Gratuity, etc
• Support to set up home office
• Health cover with option to add family members
• Annual health check up
• Meal cards
• Full LinkedIn Learning access 

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!