Service and Operation Lead

Nokia Corporation
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📍 SpainFull time

About this role

We are seeking an experienced Service and Operation Lead to contribute to the operations of a large-scale telecommunications network comprising Fiber Optic Infrastructure, DWDM Transport Systems, and IP/MPLS Networks.

The successful candidate will act as technical interface to the customer (network operator) for coordination and transformation activities.
The role requires strong operational expertise, leadership capabilities, and the ability to drive continuous improvement initiatives

 

  • Provide technical guidance and support to NOC engineers, field teams, and operational staff. 
  • Act as the primary customer escalation point for complex network issues and major incidents. 
  • Lead technical reviews, root cause investigations, and corrective action planning. 
  • Ensure compliance with all relevant standards, safety regulations, and customer requirements through proper documentation, quality control.
  • In relation with customer and NOC, play an active role in following key processes: Incident management, problem management, capacity, performance and change management
  • Participate in operational governance meetings, service reviews, and technical workshops. 
  • Contribute to operational performance and defend SLA/KPI toward customers
  • Manage customer expectations during service outages, maintenance activities, and major incidents. 
  • Driving the automation and operational transformation agenda with the customer, including the roadmap towards higher levels of automation.
  • Coordinate with equipment vendors and support organizations and manage technical escalations with vendors.


     

Must have 

  • 8–15+ years of telecommunications network operations experience
  • Technical knowledge on carrier-grade DWDM and IP/MPLS networks
  • Proven customer-facing experience with telecom operators or service providers.
  • Fluent in Spanish & English (spoken and written). 
  • Home based in Spain / Madrid

 

Nice to have

  • Experience leading technical teams within a NOC, operations, or managed services environment.
  • Experience managing major incidents and operational escalations.
  • Practical knowledge of 3rd-party telecom materials and subcontractor coordination.
  • Willingness to travel (<20%)


Key Competencies

  • Strong customer engagement and communication skills. 
  • Excellent troubleshooting and analytical abilities. 
  • Ability to lead technical discussions across multiple technology domains. 
  • Strong stakeholder and vendor management skills. 
  • Decision-making under pressure during service-impacting incidents. 
  • Ability to mentor engineers and drive technical excellence. 
  • Continuous improvement mindset.

 

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

Frequently Asked Questions

Is the salary disclosed for the Service and Operation Lead position at Nokia Corporation?
The salary for this Service and Operation Lead role at Nokia Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service and Operation Lead position at Nokia Corporation located?
This Service and Operation Lead role at Nokia Corporation is based in Spain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service and Operation Lead role at Nokia Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Service and Operation Lead role at Nokia Corporation.
How do I apply for the Service and Operation Lead position at Nokia Corporation?
Click the "Apply Now" button on this page. You will be redirected to Nokia Corporation's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Service and Operation Lead job at Nokia Corporation posted?
This Service and Operation Lead position at Nokia Corporation was posted on Aug 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Service and Operation Lead
Nokia Corporation
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