Service Advisor
hendrick
Service Advisor
truckcentersinc· Service Department
About this role
Company Description
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department!
In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.
Schedule:
- Monday-Thursday, 6am-4pm
What You'll Do:
- Greet customers warmly and assist them with their service needs.
- Create detailed repair orders and schedule service appointments using our digital tools.
- Conduct initial discussions with drivers to understand concerns and perform basic inspections.
- Verify account details, check for recalls, review repair history, and confirm warranty coverage.
- Keep customers informed throughout the repair process, ensuring clear and transparent communication.
- Arrange towing and other sublet services as needed.
- Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
- Guide customers on dealership amenities and arrange shuttle services if needed.
- Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
- Monitor customer feedback and take proactive steps to enhance their experience.
Why Join Us?
At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!
Qualifications
What We're Looking For:
- Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
- Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
- Knowledge of Service department operations, trucks, and truck parts
- Mechanical aptitude or truck repair experience is highly preferred
- Demonstrated customer service and interpersonal communications skills, even in times of stress
- Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
- Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
- Must participate in a pre-employment background check and drug screen.
WHAT WE OFFER:
Pay Range: $42,648.32 - $63,972.48 per year with incentive eligibility
- 401(k) with company match
- Health insurance with 3 plan options to choose from
- Vision Insurance
- Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
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Frequently Asked Questions
What is the salary for the Service Advisor role at truckcentersinc?
The listed salary for this Service Advisor position at truckcentersinc is USD 43K–64K. This is an Full time role.
Where is the Service Advisor position at truckcentersinc located?
This Service Advisor role at truckcentersinc is based in MO, St. Louis, St. Louis, MO, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Advisor role at truckcentersinc full-time or part-time?
This is listed as a Full time position. It is posted as a Service Advisor role in the Service Department department at truckcentersinc.
Which team or department does the Service Advisor at truckcentersinc belong to?
This Service Advisor position is part of the Service Department department at truckcentersinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Advisor position at truckcentersinc?
Click the "Apply Now" button on this page. You will be redirected to truckcentersinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Advisor job at truckcentersinc posted?
This Service Advisor position at truckcentersinc was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Advisor
truckcentersinc · 💰 USD 43K–64K
You'll be redirected to truckcentersinc's official application page on SmartRecruiters.